DARIEL PALMA
Msc Electronic Engineer
Guatemala City,GU
Summary
Experienced Integration and Support Engineer with over 10 years of experience in Telecommunications Industry and 6 years of experience in Big Data Product Company. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Implementation Manager
ERICSSON
Guatemala
09.2014 - 06.2015
- Mini-link Expansion, Modernization and Service On Element Manager R14B Upgrade Project, DCN Troubleshooting.
- Operator and Country: Telefonica Guatemala
Support Engineer
ERICSSON
LATAM
09.2009 - 06.2015
- CSR- Customer Service Responsible and troubleshooting in some projects on going, production networks and equipments some of them: Transmission part on Project With Mini-link TN R3, Marconi OMS 800/1200, Marconi LH and Service On - Element Manager R1.4 , Service On Microwave R8 and Data Communication Network Troubleshooting , RBS 2106 Family, Marconi OMS 1664 STM 64 Ring Topology Project, Workshops, Software Upgrade Activities, O&M (Review of Procedures), Training Course Shared for O&M Customer Team.
- Operators and Countries: Tigo in (Guatemala, Honduras and Paraguay), Telefonica in (Guatemala, El Salvador and Nicaragua), Digicel in (Honduras, El Salvador, Trinidad y Tobago, Jamaica, Haiti and Aruba), Claro in (Chile).
Integration Engineer
ERICSSON
LATAM
10.2007 - 06.2015
- Supervision, Configuration, and Troubleshooting Ericsson Equipments for example: MLTN R3, RBS 2106 Family, DCN & Marconi LH, OMS 1200 SW Upgrade Activities, Integration of Ethernet, Aggregation over SDH with Marconi OMS 1200 Ring Topology, WSON Test Plant and Switching Test Procedures, Integration of Service On Element Manager, IP Transport Network Manager R13B Blade Solution for Super Core with MHL 3000, Workshop
- Operators and Countries: Telefonica in Guatemala, Digicel in Honduras, Tigo in (Honduras and Paraguay), Entel in Chile.
BIG DATA OPERATIONS
FLYTXT
Central America
10.2017 - Current
- Key Spoc between Customer and team from an ongoing product operations perspective for the assigned customer accounts.
- Solved more than 1,500 tickets for Analysis and resolution of Operational issues at an L1/L2 level.
- 4 Training/Handholding of OpCo Operations Team (Central America, Dominican Republic, Colombia and Chile)
- Liaising activities with Sales & Account Mgnmt, BAs/Ba lead, SDM
- Developed and Integrated more than 540 KPIs
- Developed and Integrated more than 150 Triggers
- More than 50 API Interfaces Integrated
- Ensure input/feed for Analytical Models.
- 2023 Operations Leading from IAAS to SAAS (NCS)
Education
High School Diploma -
Suger Montano
Guatemala 01.1998 - 11.1999
Bachelor of Applied Science in Information Technology - Electronic Engineer (Bachelor's Degree)
Universidad Galileo
Guatemala 01.2000 - 11.2005
Master of Science - Information Technology
Universidad Galileo
Guatemala 01.2016 - 11.2017
Skills
Big Data
Data operations abilities
Big Data Management
Data presentation skills
Reviewing data
Database and user interface software
Data analytics
Cisco switching expertise
Change Management
Python and Bash proficiency
Technical Support
Timeline
BIG DATA OPERATIONS
FLYTXT
10.2017 - Current
Master of Science - Information Technology
Universidad Galileo
01.2016 - 11.2017
Implementation Manager
ERICSSON
09.2014 - 06.2015
Support Engineer
ERICSSON
09.2009 - 06.2015
Integration Engineer
ERICSSON
10.2007 - 06.2015
Bachelor of Applied Science in Information Technology - Electronic Engineer (Bachelor's Degree)
Universidad Galileo
01.2000 - 11.2005
High School Diploma -
Suger Montano
01.1998 - 11.1999