Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Danilo Galicia Gomez

Danilo Galicia Gomez

BANKER AGENT
Guatemala City,GU

Summary

Driven customer service representative with expertise in resolving inquiries and building strong client relationships. Proven ability to enhance customer satisfaction through effective communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Telus International
08.2025 - 08.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing customer orders and managing account updates efficiently.
  • Documented customer interactions in CRM system to ensure accurate record-keeping.
  • Collaborated with team members to improve response times for service requests.

SALES PERSON

Grupo Bimbo, S.a.b. De C.v
04.2024 - 01.2025
  • Developed strong product knowledge to effectively address customer inquiries and enhance sales interactions.
  • Executed daily sales strategies to increase product visibility and engage with potential customers.
  • Built rapport with clients to foster long-term relationships and drive repeat business opportunities.
  • Collaborated with team members to optimize merchandising displays and improve in-store promotions.

Route Sales Person

LACTOLAC
04.2022 - 09.2024
  • Managed daily route logistics to ensure timely deliveries and customer satisfaction.
  • Built strong relationships with clients through effective communication and service delivery.
  • Coordinated inventory levels to minimize stock shortages and optimize product availability.
  • Streamlined order processing procedures, enhancing accuracy in fulfillment operations.

Education

High School Diploma -

POPOL VUH HIGH SCHOOL
PTO SAN JOSE
05.2001 -

BACHILLER CL - B1 ENGLISH

FINISHING SCHOLL
Guatemala City, Guatemala
05.2001 -

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Timeline

Customer Service Representative

Telus International
08.2025 - 08.2026

SALES PERSON

Grupo Bimbo, S.a.b. De C.v
04.2024 - 01.2025

Route Sales Person

LACTOLAC
04.2022 - 09.2024

High School Diploma -

POPOL VUH HIGH SCHOOL
05.2001 -

BACHILLER CL - B1 ENGLISH

FINISHING SCHOLL
05.2001 -
Danilo Galicia GomezBANKER AGENT