Dynamic Senior Portfolio Analyst at Capgemini Consulting Global with expertise in data analysis and exceptional problem-solving skills. Proven track record of enhancing customer satisfaction through effective communication and teamwork. Adept at managing client portfolios and delivering impactful insights to drive strategic decisions. Committed to excellence in customer service and technical support.
Managed client portfolios, providing regular updates and addressing inquiries promptly, Collaborated with cross-functional teams to resolve complex customer issues, Analyzed data to identify trends and improve customer satisfaction.
Handled a high volume of customer inquiries via phone and email, Resolved customer complaints and provided solutions in a timely manner, Maintained accurate customer records and updated information as needed
Provided technical support to customers, troubleshooting hardware and software issues, Assisted customers with product setup and usage, Achieved consistently high customer satisfaction ratings.
Assisted with the production of advertising materials, ensuring quality and accuracy, interacted with clients to understand their needs and provide support, Worked effectively as part of a team to meet deadlines.
Provided technical support to customers, resolving hardware and software issues, Performed computer maintenance and repairs, Ensured customer satisfaction with technical services.
Microsoft Excel
Portfolio management
Customer Service
Technical Support
Problem-Solving
Communication (Verbal & Written)
Teamwork
Data Analysis
Time management
Microsoft office
Typing and correspondence