Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Quintana

Portfolio Analist
Guatemala

Summary

Dynamic Senior Portfolio Analyst at Capgemini Consulting Global with expertise in data analysis and exceptional problem-solving skills. Proven track record of enhancing customer satisfaction through effective communication and teamwork. Adept at managing client portfolios and delivering impactful insights to drive strategic decisions. Committed to excellence in customer service and technical support.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Senior Portfolio Analyst

Capgemini Consulting Global
02.2019 - 02.2025

Managed client portfolios, providing regular updates and addressing inquiries promptly, Collaborated with cross-functional teams to resolve complex customer issues, Analyzed data to identify trends and improve customer satisfaction.

Customer Service Representative

Genpact
09.2016 - 01.2019

Handled a high volume of customer inquiries via phone and email, Resolved customer complaints and provided solutions in a timely manner, Maintained accurate customer records and updated information as needed

Customer Service Representative

Alorica
12.2014 - 08.2016

Provided technical support to customers, troubleshooting hardware and software issues, Assisted customers with product setup and usage, Achieved consistently high customer satisfaction ratings.

Finishing Assistant, Advertising

Publiimagen
01.2010 - 09.2011

Assisted with the production of advertising materials, ensuring quality and accuracy, interacted with clients to understand their needs and provide support, Worked effectively as part of a team to meet deadlines.

Computer Maintenance and Repair, Technical Support

Webito Cyber Cafe
11.2008 - 09.2010

Provided technical support to customers, resolving hardware and software issues, Performed computer maintenance and repairs, Ensured customer satisfaction with technical services.

Education

Industrial Bachelor And Expert in Electronics -

Centro Educativo San Judas Tadeo
Guatemala City, Guatemala
05.2001 -

Skills

Microsoft Excel

Portfolio management

Customer Service

Technical Support

Problem-Solving

Communication (Verbal & Written)

Teamwork

Data Analysis

Time management

Microsoft office

Typing and correspondence

Timeline

Senior Portfolio Analyst

Capgemini Consulting Global
02.2019 - 02.2025

Customer Service Representative

Genpact
09.2016 - 01.2019

Customer Service Representative

Alorica
12.2014 - 08.2016

Finishing Assistant, Advertising

Publiimagen
01.2010 - 09.2011

Computer Maintenance and Repair, Technical Support

Webito Cyber Cafe
11.2008 - 09.2010

Industrial Bachelor And Expert in Electronics -

Centro Educativo San Judas Tadeo
05.2001 -
Daniel QuintanaPortfolio Analist