Daniel Herrarte
Software Developer
Guatemala City
Summary
I am passionate about using technology to solve real-world problems and am always eager to learn new skills and improve my craft. I believe that my experience in both technical support and software development gives me a unique perspective that allows me to create solutions that truly meet user needs. I am excited about the opportunity to contribute to innovative projects and continue growing in my career as a software developer.
Overview
5
5
years of professional experience
Work History
Automation Engineer
Zubale
09.2021 - Current
- I designed and developed over three essential automation tools that streamline core operational tasks, which has greatly reduced the manual workload for our operations team. This has not only improved productivity but also allowed team members to focus on more strategic initiatives.
- One of my major projects was creating an automated scheduling system using Node.js and Next.js. This system intelligently assigns workers to specific stores and generates weekly schedules based on complex business rules and predefined shifts. As a result, we have eliminated manual scheduling errors and significantly reduced the time spent on scheduling tasks.
- I also implemented a worker verification system using Node.js to prevent duplicate registrations. This system checks multiple identifiers such as email, phone number, and national ID, which has greatly enhanced our data integrity and reliability.
- Additionally, I developed an AI-powered data transformation application that automates the restructuring of spreadsheet data into formats required by users. This project utilized technologies such as Python, Langchain, Vertex AI, and Streamlit, showcasing my ability to integrate AI into practical applications.
- I took the initiative to refactor and optimize the database and queries of a Django-based system, which improved API response times by 25%. This optimization has not only enhanced user experience but also increased the overall reliability of our system.
- Furthermore, I led the development of a new internal management tool that has been adopted by over 50 employees. This tool has significantly improved the decision-making efficiency of our operations team, allowing for quicker and more informed choices.
- I also develop workflows on n8n for automating internal processes increasing productivity.
Technical Support Specialist
Zubale
03.2021 - 09.2021
- During my time in this position, I resolved an average of 15+ technical support tickets daily, maintaining an impressive 95% customer satisfaction rate. My ability to quickly diagnose and resolve issues helped build trust and reliability with our users.
- I collaborated with my team to create an internal knowledge base that effectively reduced recurring inquiries by 30%. This resource not only empowered our support team but also provided users with self-service options, enhancing their overall experience.
Skills
- Python
- JavaScript
- Django
- Nodejs
- Docker
- Docker Compose
- Langchain
- Vertex AI
- N8n
- Gemini
- Spec driven dev
- Git
Certification
Architecting with Google Kubernetes Engine: Production
https://www.coursera.org/account/accomplishments/verify/KV48HYNSLFSH?utm_source=link&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=course
Timeline
Automation Engineer
Zubale
09.2021 - Current
Technical Support Specialist
Zubale
03.2021 - 09.2021