Dan Zuniga
Guatemala City,GU
Summary
Driven and decisive Managing Engagement offering 3 years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Icon Solutions
Guatemala, Guatemala
02.2024 - Current
- Developed and implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Analyzed workforce data to develop strategies that address recruitment needs.
Analyst - HR
TELUS International
Guatemala, Guatemala
01.2011 - 12.2023
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Managed team permissions, access and personalization at user level to control and monitor access.
- Supported HR operations with knowledgeable technical troubleshooting and support.
- Created onboarding materials and organized orientation sessions for new hires.
- Developed and implemented HR strategies to support company objectives.
- Collaborated with department heads to ensure a successful recruitment process.
- Analyzed employee data, including performance reviews, engagement surveys, and exit interviews.
- Organized teambuilding activities throughout the year to foster better communication among colleagues.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Coordinated with external vendors regarding health insurance plans, retirement savings accounts.
- Designed training programs to meet organizational goals and improve employee performance.
- Collaborated with marketing team to create promotional materials such as flyers, posters.
- Organized and managed the setup of event venues, including decorations and equipment.
- Prepared or edited employee newsletters or stockholders' reports for internal or external audiences.
- Planned or directed development or communication of programs to maintain favorable public or stockholder perceptions.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Assessed physical condition of athletes to determine readiness for competition.
Customer Service Representative
24/7 Customer Gutemala
Gutemala, Guatemala City
01.2008 - 10.2010
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
School Teacher
Colegio Bilingue K´yb`al
Amatitlan, Guatemala
01.2008 - 12.2008
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
School Teacher
Colegio Cristiano El Shaddai Amatitlan
Amatitlan, Guatemala
01.2006 - 12.2007
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
School Teacher
Colegio Sagrado Corazon Amatitlan
Amatitlan, Guatemala
01.2005 - 12.2005
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Education
Tecnico En Diseno De Moda
Colegio Tecnologico Los Proceres
12-2007
Primary School Teacher
Colegio Cristiano Beth Shalom
10-2004
Some College (No Degree) - Bussines Adminitration in Technoly And HR
Universad Galileo
Some College (No Degree) - Ciencias De La Communicacion
Universidad De San Carlos
Skills
- Contract Negotiation
- Organizational Development
- Training Development
- Training and Mentoring
- Data Verification
- Human Resources Support
- Benefits Administration
- Data Analysis
- Retention Management
- New Hire Onboarding
- Personnel Engagement
- Networking Events
- Project Management
Accomplishments
- Cultural Chair from Diversity and Inclusiveness in the company that i work.
Certification
- Coaching Certification from Caped Life Program
Timeline
Human Resources Generalist
Icon Solutions
02.2024 - Current
Analyst - HR
TELUS International
01.2011 - 12.2023
Customer Service Representative
24/7 Customer Gutemala
01.2008 - 10.2010
School Teacher
Colegio Bilingue K´yb`al
01.2008 - 12.2008
School Teacher
Colegio Cristiano El Shaddai Amatitlan
01.2006 - 12.2007
School Teacher
Colegio Sagrado Corazon Amatitlan
01.2005 - 12.2005
Tecnico En Diseno De Moda
Colegio Tecnologico Los Proceres
Primary School Teacher
Colegio Cristiano Beth Shalom
Some College (No Degree) - Bussines Adminitration in Technoly And HR
Universad Galileo
Some College (No Degree) - Ciencias De La Communicacion
Universidad De San Carlos
- Coaching Certification from Caped Life Program
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