Summary
Overview
Work History
Education
Skills
Locations
Timeline
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CRISTIAN SALGUERO

CRISTIAN SALGUERO

Guatemala City

Summary

Proven and seasoned Retail Sales Associate with an extensive track record of over 4 years in the dynamic retail industry. I specialize in various facets of retail operations, including sales, customer relations, and meticulous inventory management. My comprehensive understanding of the retail landscape allows me to navigate the challenges of this fast-paced environment with ease. One of my distinguishing traits is an unwavering commitment to punctuality and a dedication to exceeding customer expectations. Recognized for consistently delivering a seamless and enjoyable shopping experience, I take pride in fostering customer loyalty through genuine and personalized interactions. By actively listening to customer needs and preferences, I can tailor recommendations and solutions, ensuring that each customer feels valued and understood. As a top performer, I seamlessly merge in-depth product knowledge with exceptional communication skills. This combination allows me to articulate the unique features and benefits of products, making the shopping experience informative and engaging. This approach not only drives sales but also creates memorable moments for customers, enhancing their overall satisfaction. In addition to driving sales, I have a proven ability to manage inventory effectively, ensuring product availability and minimizing stock discrepancies. This contributes to the smooth operation of the retail environment, further enhancing the overall customer experience.

Professional in customer financial services, prepared to deliver high standards and results. Extensive experience in managing financial inquiries and resolving client concerns with precision. Highly focused on team collaboration and achieving results, while adapting to changing needs. Known for strong analytical abilities and exceptional interpersonal skills.

Overview

9
9
years of professional experience

Work History

Customer Financial Services Representative

Eleva CX
06.2024 - 01.2025
  • Streamlined account management processes for increased efficiency and improved customer experience.
  • Managed sensitive customer information with strict adherence to privacy regulations and company policies.
  • Worked closely with sales representatives to onboard new customers while addressing any concerns that may arise.
  • Handled a diverse range of client portfolios, ensuring personalized attention was given to each account holder''s unique needs.
  • Provided support during high call volume periods, maintaining professionalism under pressure.
  • Conducted thorough research to resolve complex billing issues, preventing escalations and ensuring accurate resolutions.

Client Success Representative

ICON SOLUTIONS GROUP
12.2022 - 03.2024
  • Actively maintained clients accounts
  • Document customer interaction to increase customer satisfaction with a one call resolution
  • Exceeded quantitative metrics on customer satisfaction and quality of the call
  • Actively worked to display a courteous and empathetic attitude to clients
  • I undertook a crucial responsibility of educating clients about a comprehensive debt settlement program
  • This involved not only explaining the intricacies of the program but also ensuring that clients had a clear understanding of how it could be a strategic and effective solution for their financial challenges

Collections Supervisor

Nearsol S.A.
08.2019 - 12.2022
  • In my role as a team leader, I took charge of conducting regular team meetings, serving as a platform for education and coaching
  • During these sessions, I not only disseminated vital information about company processes and best practices but also provided valuable insights to enhance the skill set of team members
  • My approach involved setting clear expectations, ensuring that each team member understood their roles, responsibilities, and performance metrics
  • Through effective communication and coaching, I fostered a collaborative and motivated team environment
  • Beyond my core responsibilities, I actively took on additional tasks and projects to provide comprehensive support to employees and overall call center operations
  • Whether it was assisting in the implementation of new technologies, participating in cross-functional teams, or contributing to employee training initiatives, I demonstrated a proactive and collaborative approach
  • This adaptability and willingness to go beyond the routine tasks underscored my commitment to the success of the entire call center ecosystem
  • A significant aspect of my responsibilities involved handling challenging collections or receival problems
  • I took on the responsibility of thoroughly investigating these issues, employing a meticulous and detail-oriented approach
  • Whether it was resolving payment discrepancies or addressing highly sensitive customer concerns, I approached each situation with a focus on finding equitable solutions
  • This problem-solving ability not only ensured the financial health of the organization but also contributed to maintaining positive relationships with clients and customers

Technical Support Representative

World Connection S.A.
02.2017 - 01.2019
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Conducted in-depth product and issue resolution research to address customer concerns
  • I played a key role in creating comprehensive documentation for cases and claims, particularly related to ongoing bank issues and Credit Unions
  • This involved meticulous record-keeping, documentation of issue resolutions, and clear communication of the steps taken
  • This documentation not only served as a valuable resource for future reference but also contributed to the organization's compliance and accountability standards
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

Customer Service Supervisor

Alorica S.A.
02.2016 - 01.2017

Education

High School Diploma -

Liceo Canadiense
Guatemala City
05.2001 -

Skills

  • Sale skills

  • Negotiation and collection experience

  • Sales Forecasting and Analysis

  • Staff education and training

  • Complaint resolution

  • Analytical and critical thinker

  • Technical support

Financial planning

Computer skills

Customer service

Microsoft office

Problem-solving aptitude

Locations

Guatemala City, Guatemala, Guatemala

Timeline

Customer Financial Services Representative

Eleva CX
06.2024 - 01.2025

Client Success Representative

ICON SOLUTIONS GROUP
12.2022 - 03.2024

Collections Supervisor

Nearsol S.A.
08.2019 - 12.2022

Technical Support Representative

World Connection S.A.
02.2017 - 01.2019

Customer Service Supervisor

Alorica S.A.
02.2016 - 01.2017

High School Diploma -

Liceo Canadiense
05.2001 -
CRISTIAN SALGUERO