Summary
Work History
Education
Skills
Accomplishments
Personal Referencies
Extracurriculars
Generic
Cornelio Isaias Poou Morán

Cornelio Isaias Poou Morán

University Student - Internationalist
Guatemala City,Guatemala

Summary

Productive individual with more than 2 years working as a Phone Agent for the Call Center Industry


Passionate Phone Agent with exemplary skills. Engaging with a take-charge personality and dedicated to contributing to team-based environments.


Upbeat Customer Service professional bringing 2 years background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills.


Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.


Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue.


Skillful in building long-lasting, loyal customer relationships.

Work History

Phone Agent - Customer Service

Advanced Call Center Technologies
Guatemala City, Guatemala
12.2020 - Current
  • Support and educate cardholders about the usage of a prepaid card; Activations, redemptions, reactivation, balances and history, expired cards, payments processing, general issues to complete transactions, etc.
  • Quickly and accurately answered cardholders questions, suggest effective solutions and resolved issues to increase customers and cardholders satisfactions.

Volunteer

AJEDE, GSSG, Personal initiative and other organizations.
Coban and Guatemala City, Alta Verapaz and Guatemala
01.2014 - Current
  • Assisted with special events or programs.
  • Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
  • Encouraged donations by supporting community fundraising events and campaigns.
  • Conferred with representatives of local governments to assess and meet community needs.
  • Planned and delivered numerous activities and special events for programs and services.
  • Mentored at-risk youth to improve personal wellbeing and academic performance.
  • Went door to door checking on vulnerable residents, offering companionship, and handling individual needs, etc.

Trilingual Interpreter and Project Support

CALMS Guatemala - USA
Cobán, Alta Verapaz
06.2017 - 07.2021
  • Enhanced operational, evaluation and execution of different projects developed in different areas of the town.
  • Built successful projects covering objectives and resources.
  • Reported regularly to coordinator on project budget, progress and technical problems.
  • Provided assistance to interpret in three languages, English, Spanish and the local language.

Customer Service Representative

Allied Global S.A.
Guatemala City, Guatemala
08.2019 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. I worked for Tracfone account.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals, etc.

Education

Bachellor´s Degree On International Affairs

San Carlos University
Guatemala City
01.2018 - Current

High School Diploma -

Instituto NMN "Emilio Rosales Ponce"
Coban, Alta Verapaz
01.2016 - 11.2017

No Degree - Secondary

Centro De Formación "Ciudad De La Esperanza"
Coban, Alta Verapaz
01.2013 - 11.2015

Skills

    Customer service and support

undefined

Accomplishments

  • Customer Relations - To earn highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Collaborate with team to achieve goals and objectives.
  • Support the team and encourage them to work together to achieve our goals and to provide a good customer support for our business to be No. 1.
  • Learn to work as a team work.

Personal Referencies

  • Ana Lily Schwendener Henstenberg - CALMS (5058 6297, alschwen@hotmail.com)
  • Lic. Jorge Antonio Paque - GSSG (41645213, jorgepaque123@gmail.com)
  • Fernanda Alfaro Chacón - Allied Global S.A. (32390473)
  • Padre, Sergio Godoy Pelaez - Asociación Comunidad Esperanza (40194855, sergio.godoypelaez@gmail.com)
  • Mandre Chang Co-fundadora de Asociación de Jóvenes Ex-becarios del Departamento de Estado -AJEDE. (46851679)
  • Karla Marina Rodriguez - Supervisora ACT (35134520)
  • Kimberly Kasandra Abadillo - Supervisora ACT (50168174)

Extracurriculars

  • Certificate on Entrepreneurship
  • Certificate on Computer Operator
  • Certificate on Teaching
  • Certificate on leadership
  • Certificate on Debate and Public Speaking.
  • Training on customer assistance
  • Others.

Similar Profiles

  • Kaitlynn Boyle

    Kaitlynn BoyleKaitlynn Boyle

    Customer Service Representative/ Check Issuance at Advanced Call Center TechnologiesCustomer Service Representative/ Check Issuance at Advanced Call Center Technologies

    View Profile
  • Ruby Palomin

    Ruby PalominRuby Palomin

    Customer Service at Advanced Call Center Technologies HarlingenCustomer Service at Advanced Call Center Technologies Harlingen

    View Profile
  • Sierra Milhorn

    Sierra MilhornSierra Milhorn

    Operations Supervisor at Advanced Call Center technologiesOperations Supervisor at Advanced Call Center technologies

    View Profile
Cornelio Isaias Poou MoránUniversity Student - Internationalist