CLAUDIA SUSANA DEL CARMEN ROMERO RAMOS DE REYES
University Technician In Communication Sciences
San José Pinula
Overview
30
30
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Operations CSR III
TELUS Digital / Etsy
01.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls, chats and emails.
- Responded to customer requests.
Temporaty Team Leader
TELUS Digital / Etsy
11.2024 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during coaching sessions, offering praise for achievements or identifying areas of opportunity requiring further development.
Operations CSR III - B
TELUS Digital / TransUnion
07.2021 - 12.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests.
General Administrator
LA VIÑA EN GUATEMALA
01.2015 - 05.2020
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
- Coordinated team meetings and events to foster collaboration and improve communication among departments.
- Established effective communication channels between staff members, resulting in a more cohesive work environment.
- Handled confidential information discreetly which established trust among staff members.
- Collaborated closely with other departments to support their specific needs while fostering cross-functional teamwork within the organization.
Marketing and Sales Manager
CMARKET, S. A.
03.1995 - 12.2002
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Managed a high-performing marketing team to execute successful product launches and promotional events.
- Created comprehensive sales training programs, empowering team members to excel in their roles and contribute to company growth.
- Spearheaded trade show participation, increasing brand exposure and generating valuable leads for the sales team.
- Fostered a culture of continuous improvement within the marketing and sales teams, promoting innovation and best practices sharing.
Education
Diploma - Marketing And Sales Management
ESCUELA DE ESTUDIOS SUPERIORES LOYOLA
05.2001 - 01.1997
University Technician - Communication Sciences
RAFAEL LANDÍVAR UNIVERSITY
01.1992 - 01.1995
Título - Bilingual Secretary
COLEGIO DE SEÑORITAS EL SAGRADO CORAZÓN
01.1989 - 01.1991
Coursework
ASOCIACIÓN DE GERENTES DE GUATEMALA - UGAP - LOYOLA, Varios cursos sobre mercadeo, ventas, optimización de recursos, administración del recurso humano, emprendimiento y otros., 1994-2002
Professional References
- Lic. Ángel Mazariegos, La Viña en Guatemala, 3027 1952
- Dr. Ángel Pulido, Iglesia Cristiana Casa Josué, 2475-1318 / 19
Personal Information
- Age: 48
- Date of Birth: 03/02/73
- Nationality: Guatemalteca
- Marital Status: Casada
Timeline
Temporaty Team Leader
TELUS Digital / Etsy
11.2024 - 01.2025
Operations CSR III
TELUS Digital / Etsy
01.2023 - Current
Operations CSR III - B
TELUS Digital / TransUnion
07.2021 - 12.2022
General Administrator
LA VIÑA EN GUATEMALA
01.2015 - 05.2020
Diploma - Marketing And Sales Management
ESCUELA DE ESTUDIOS SUPERIORES LOYOLA
05.2001 - 01.1997
Marketing and Sales Manager
CMARKET, S. A.
03.1995 - 12.2002
University Technician - Communication Sciences
RAFAEL LANDÍVAR UNIVERSITY
01.1992 - 01.1995
Título - Bilingual Secretary
COLEGIO DE SEÑORITAS EL SAGRADO CORAZÓN
01.1989 - 01.1991
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