Claudia Alexandra Velásquez Quiroa
Guatemala City
Summary
Accomplished professional with over 6 years of experience providing executive support and managing complex schedules with precision and efficiency. Skilled in coordinating meetings, handling confidential information, and ensuring seamless office operations through exceptional communication, organizational, and problem-solving abilities. Adept at managing high-volume workloads in dynamic environments while delivering high-quality outcomes. Proven expertise in calendar management, travel arrangements, and adapting to shifting priorities. Known for dependability, resourcefulness, and a results-driven approach to supporting high-performing executives.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Superintendency of Tax Administration
09.2020 - 12.2023
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Served as a liaison between departments to facilitate effective communication throughout the company
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Prepared and edited presentations on behalf of executives for both internal meetings and external conference
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Handled confidential and sensitive information with discretion and tact
- Conducted research and analyzed data to provide detailed reports on various business topics
General Secretary/Executive Assistant
General Directorate of Civil Aeronautics -DGAC
04.2017 - 03.2020
- Improved overall office efficiency by identifying areas for improvement and implementing appropriate solutions
- Contributed to successful event planning by coordinating logistics such as venue selection, catering services, and guest invitations
- Supported executive decision-making by providing well-researched data and background information
- Created informative presentations using PowerPoint slideshows for use in meetings and training sessions
- Demonstrated attention to detail when proofreading correspondence and other documents before distribution
- Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members
- Developed comprehensive meeting agendas, facilitating productive discussions focused on achieving desired outcomes
- Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed
- Coordinated executive calendars, ensuring optimal time management and reducing scheduling conflicts
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered multi-line phone system and enthusiastically greeted callers
- Scheduled appointments and conducted follow-up calls to clients
- Entered data into system and updated customer contacts with information to keep records current
- Volunteered to help with special projects of varying degrees of complexity
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Executed record filing system to improve document organization and management
English Teacher In Elementary and Middle School
Liceo Secretarial Bilingue
01.2006 - 12.2018
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction
- Assisted struggling students through targeted interventions, leading to increased academic success
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Increased student motivation by providing timely feedback and recognizing individual achievements
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons
- Improved classroom management by implementing consistent routines and clear expectations for behavior
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Prepared and implemented lesson plans covering required course topics
- Coordinated activities to encourage interest in reading
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues
- Kept classroom organized, clean and safe for students and visitors
- Developed innovative lesson plans to engage students in English language learning
- Designed and facilitated group projects to foster teamwork and problem-solving skills
- Monitored student progress and provided feedback to both students and parents
- Utilized data to inform instructional decisions and personalize learning
- Produced engaging lesson plans and activities to help students master learning objectives
- Encouraged students to take active role in learning and academic success
Freelance Translator (English-Telugu)
SERVIAL Company
01.2011 - 12.2011
Freelance Translator
BARRIOS & ASOCIADOS
01.2011 - 12.2011
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents
- Contributed to the creation of company glossaries and style guides to promote consistency within the organization’s translated materials
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees
- Supported legal teams by providing precise translations of contracts, agreements, and other crucial documentation
- Enhanced client satisfaction by delivering accurate and timely translations for various industries
- Participated in localization projects to adapt content for specific regional markets, resulting in increased revenue from international clients
- Maintained an up-to-date knowledge of language trends and developments to ensure the highest level of translation accuracy possible
- Offered transcription services for audio recordings as part of a comprehensive language solutions package
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality
- Facilitated cross-cultural communication by offering cultural consultation services alongside translation work
- Applied cultural understanding to discern specific meanings beyond literal written words
- Translated documents from English to Spanish and vice versa
- Translated documents for research departments, supporting data collection and reporting
- Proofread, edited and improved documents of different sizes
- Interpreted conversations between foreign language-speaking clients and others
- Maximized quality control of translated documents
- Created detailed reports on accuracy of translated documents
- Developed strategies to perform accurate and consistent translations
English Teacher Middle School and High School
COLEGIO MIXTO BILINGÜE BROOKLYN
01.2010 - 12.2010
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs
Freelance Translator
TELECOMUNICACIONES, TECNOLOGIAS E INFORMATICAS.A.
01.2009 - 10.2009
- Enhanced client satisfaction by delivering accurate and timely translations for various industries
- Offered transcription services for audio recordings as part of a comprehensive language solutions package
Freelance Translator
EMATESSA
01.2009 - 10.2009
- Enhanced client satisfaction by delivering accurate and timely translations for various industries
- Offered transcription services for audio recordings as part of a comprehensive language solutions package
Education
Legal And Social Sciences -
University Da Vinci Of Guatemala
12.2022
Bachelor in Legal Translation -
Loyola Escuela Empresarial Para Las Américas
12.2020
DIPLOMA IN SWORN TRANSLATION -
Escuela Empresarial Loyola
11.2017
Technician in Gastronomy And Culinary Arts -
Galileo University
11.2014
Urban Elementary School Teacher for English Language Teaching -
Liceo Secretarial Bilingüe
05.2006
Skills
- Meeting planning
- Mail Management
- Report Writing
- Travel Coordination
- Master calendar management
- Information confidentiality
- Schedule Management
- File Management
- Documentation And Reporting
- Office Management
- Document Preparation
- Event Coordination
- Proofreading
- Office Administration
- Executive Support
- Professional and mature
- Extensive vocabulary
- Conference planning
- Filing and data archiving
- Mail handling
- File Organization
- Meticulous attention to detail
- Videoconference preparation
- Schedule & calendar planning
- File Maintenance
- Effective Communication
- Literary Analysis
- Online Instruction
- Resourceful
- Invoice processing
- Critical thinking
- Creative Writing
- Technology Integration
- Lesson Planning
- Differentiated Instruction
- Reading Comprehension
- Project-based learning
- Editing and proofread
- Cross-cultural communication
- Creative and Expository Writing
- Knowledge of Asana and Click-Up
- Clio Management Platform
- Gravity Legal (Platform for receiving payments)
- Small PDF
- Captions AI
- Melio Platform (for making payments)
- Tax Bills (USA)
- Can use any Platform use for virtual meetings
Certification
- Basic First Aid Course Certificate, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Fire Prevention and Fire Fighting Course Certificate, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Certificate Course on Personal Safety and Social Responsibilities, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Certificate of Personal Survival Techniques Course, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Crowd Control Course Certificate, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Certificate of Proficiency in Training Course on Emergency Management and Human Behavior, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Safety Awareness Training Course Certificate for All Seafarers, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
- Medical Certificate of Fitness for Embarkation, Velásquez Quiroa Claudia Alejandra, Directorate of Maritime Affairs of the Republic of Guatemala, 10/29/15
Personal Information
- Age: 37
- Date of Birth: 02/22/87
- Nationality: Guatemalan
Timeline
Executive Assistant
Superintendency of Tax Administration
09.2020 - 12.2023
General Secretary/Executive Assistant
General Directorate of Civil Aeronautics -DGAC
04.2017 - 03.2020
Freelance Translator (English-Telugu)
SERVIAL Company
01.2011 - 12.2011
Freelance Translator
BARRIOS & ASOCIADOS
01.2011 - 12.2011
English Teacher Middle School and High School
COLEGIO MIXTO BILINGÜE BROOKLYN
01.2010 - 12.2010
Freelance Translator
TELECOMUNICACIONES, TECNOLOGIAS E INFORMATICAS.A.
01.2009 - 10.2009
Freelance Translator
EMATESSA
01.2009 - 10.2009
English Teacher In Elementary and Middle School
Liceo Secretarial Bilingue
01.2006 - 12.2018
DIPLOMA IN SWORN TRANSLATION -
Escuela Empresarial Loyola
Urban Elementary School Teacher for English Language Teaching -
Liceo Secretarial Bilingüe
Legal And Social Sciences -
University Da Vinci Of Guatemala
Bachelor in Legal Translation -
Loyola Escuela Empresarial Para Las Américas
Technician in Gastronomy And Culinary Arts -
Galileo University
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