Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Ciara Duffy

Ciara Duffy

International Client Service Manager
Antigua Guatemala

Summary

I feel I am a dynamic professional with a proven track record at current and previous organisations.

Excelling in communication, leadership, and adept at fostering collaboration whilst being adaptable to my working environment. I am a strong team player but can equally work alone.

I have experienced a variety of roles, which my work history will evidence. This has allowed me to develop a wide range of skills and work in a variety of environments, always instilling my main ethics of integrity, loyalty and simple hard work.

Overview

7
7
years of professional experience
2
2
Certifications
3
3
Languages

Work History

International Client Service Manager

Maximo Nivel
09.2025 - Current
  • Managed the programs of all International clients; TEFL, Spanish Immersion, Volunteering and Internships.
  • Main point of contact for host families in and around Antigua.
  • Drove enrolments for Spanish, TEFL and Volunteering programs through client consultations and sales.
  • Oversaw monthly accommodation reporting for host families, ensuring accurate payment calculations for accounting.
  • Coordinated arrivals, including airport transfers and accommodation logistics, for program participants.
  • Excellent attention to detail and error correction.

English as a Foreign Language Teacher

Maximo Nivel
05.2025 - 08.2025
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Emphasized critical thinking through small group activities.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Documented student attendance and progress against goals.

English Tutor

Various Locations
06.2019 - 08.2025
  • Improved students' written and verbal English skills through personalized learning programs.
  • Enhanced students' reading and writing skills by implementing interactive and engaging lesson plans.
  • Developed personalised tutoring sessions based on student needs, leading to improved academic performance.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Worked with a range of ages, from 4+

Assistant Project Manager

The Staff College
07.2023 - 02.2025
  • Worked alongside facilitators and associates to run leadership courses.
  • Developed and maintained project documentation for reliable records.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Facilitated and organised the design and coordination of the Aspirant Director’s of Children’s Services programme.
  • Independently managed end-to-end planning and delivery of week long residential programs for groups exceeding 50 participants.

HR Assistant

William Hill
06.2021 - 04.2022
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Provided support on the day-to-day management of HR cycle processes and workflows.
  • Helped develop and test the introduction of a 'chat system' to replace phones.

Education

Bachelor of Arts - Modern Languages With Business Management

University of Birmingham
05.2001 -

Skills

Leadership

Adaptability

Communication

Time management

Teamwork/collaboration

Strong interpersonal skills

Accomplishments

Women's Coordinator, Australian Rules Football, Birmingham, England

S E P T E M B E R 2 0 1 8 — J U LY 2 0 1 9

• In my second year of University I assumed the role of Women’s Coordinator. This role involved promotion of the sport, coordination with external teams and businesses and the general organisation of the team

Global Business Competition, Hong Kong

J U N E 2 0 1 5

• In my first year of College, I was selected, along with 2 others to compete in a Business competition held by Hong Kong Polytechnic University. We produced a business plan and elevator pitch and made it to the Semi-finals in China.

Backpacking, South America

M AY 2 0 2 2 — M A R C H 2 0 2 3

• I spent 10 months travelling around South America and volunteering in several countries. Whilst in Peru I worked as an English teacher in a Special Needs school. I took the opportunity to continue improving my Spanish and began Portuguese classes when in Brazil

Certification

TEFL

Timeline

International Client Service Manager

Maximo Nivel
09.2025 - Current

English as a Foreign Language Teacher

Maximo Nivel
05.2025 - 08.2025

TEFL

02-2025

APM Project Fundamentals, IT Online

09-2024

Assistant Project Manager

The Staff College
07.2023 - 02.2025

HR Assistant

William Hill
06.2021 - 04.2022

English Tutor

Various Locations
06.2019 - 08.2025

Bachelor of Arts - Modern Languages With Business Management

University of Birmingham
05.2001 -
Ciara DuffyInternational Client Service Manager