Chan Young Kong

Managed the full process of garment production (from fabric creation to shipment)

Coordinated with factories , sewing teams, and quality control staff to meet production deadlines

Monitored fabric production, cutting, sewing, and finishing stages for shirts

Ensured product quality met customer standards before export

Organized export logistics: packaging, documentation, and coordination with freight companies

Acted as a communication bridge between Korean management and Guatemalan production staff

Maintained production schedules and tracked order progress using Excel and internal systems.

Managed the full process of garment production (from fabric creation to shipment)

Coordinated with factories , sewing teams, and quality control staff to meet production deadlines

Monitored fabric production, cutting, sewing, and finishing stages for shirts

Ensured product quality met customer standards before export

Organized export logistics: packaging, documentation, and coordination with freight companies

Acted as a communication bridge between Korean management and Guatemalan production staff

Maintained production schedules and tracked order progress using Excel and internal systems.

• Learn Verizon Products, Prices and Promotions up to date and know them profoundly.
• Visited residential neighborhoods door-to-door to promote and sell Verizon products including phone plans, internet services, and TV packages
• Explained product features, pricing, and promotions clearly to potential customers
• Answered questions and handled customer objections to close sales
• Met or exceeded daily and weekly sales targets
• Maintained detailed records of customers interactions and sales
• Built rapport with customers to encourage long-term subscriptions
• Learn how to operate tablet where you are given number of leads (house addresses) to visit and attempt to make a number of sales.

• Handled inbound and outbound calls for Walmart and Target customers
• Assisted with order tracking, returns, exchanges, account issues, and product inquiries
• Provided solutions to customer complaints while maintaining a professional and helpful tone
• Followed scripts and company protocols to ensure consistent service quality
• Entered and updated customer information in internal systems
• Escalated complex issues to supervisors when necessary
• Met performance metrics like call time, customer satisfaction, and resolution rate.

• Assisted walk-in customers with purchasing new phones, plans, and accessories
• Explained service plans, upgrades, and current promotions in a clear and professional manner
• Helped customers activate devices, transfer data, and troubleshoot common issues
• Maintained product displays, updated promotional materials, and restocked inventory
• Met daily and monthly sales goals by providing personalized service and product recommendations
• Processed transactions and managed customer information using Verizon's system
• Provided after-sales support to ensure customer satisfaction