Carolina Maribel Cordón Ortiz
Guatemala, Guatemala
Summary
- Experienced in customer relationship management, office coordination, and multitasking proficiency. Strong customer service orientation with a focus on enhancing client satisfaction. Organised Administrative Assistant with knack for streamlining office processes and enhancing team productivity. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow. Demonstrated initiative by implementing new filing systems, boosting efficiency and accuracy. Skilled office worker versed in sorting, classifying and filing documentation.
Overview
2014
2014
years of professional experience
5
5
years of post-secondary education
Work History
Practica Supervisada
Productos del Aire - 2007
Zacapa, Departamento de Zacapa
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Practica Supervisada
Agro Exportadora HLP - 2008
Zacapa, Departamento de Zacapa
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
Práctica Supervisada
Gobernación Departamental- 2009
Chiquimula, Departamento de Chiquimula
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Managed phone calls.
Jefa Administrativa
Micronegocio Azteca
Zacapa, Zacapa
09.2012 - 10.2013
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Coordinated with other departments for seamless workflow integration.
- Liaised with external vendors negotiating favourable terms of service contracts.
- Ensured data protection compliance with meticulous record keeping.
- Implemented and enforced robust filing systems for quick, accurate document retrieval.
Education
Bachelor of Business Administration - Quinto Semestre Aprobado
Universidad Rafael Landívar
Zacapa, Departamento de Zacapa 01.2010 - 08.2012
Perito En Administración de Empresas - Administración
Escuela de Oriente, ESDEO
Chiquimula, Departamento de Chiquimula 01.2007 - 10.2009
Skills
- Customer relationship management usage
- Office coordination
- Multitasking proficiency
- Office equipment operation
- Professional discretion
- Microsoft office suite proficiency
- File and data retrieval systems
- Invoicing and billing
- Customer service orientation
- Customer Service
Timeline
Jefa Administrativa
Micronegocio Azteca
09.2012 - 10.2013
Bachelor of Business Administration - Quinto Semestre Aprobado
Universidad Rafael Landívar
01.2010 - 08.2012
Perito En Administración de Empresas - Administración
Escuela de Oriente, ESDEO
01.2007 - 10.2009
Practica Supervisada
Productos del Aire - 2007
Practica Supervisada
Agro Exportadora HLP - 2008
Práctica Supervisada
Gobernación Departamental- 2009
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