Carlos Enrique Najera Aceituno
Santa Catarina Pinula
Summary
Develop myself in the best way, putting my knowledge into practice in what is necessary in a way in which I can achieve personal and work satisfaction.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Accounts Payable
Omni Interactions
09.2023 - Current
- Prepared vendor invoices and processed incoming payments.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Coding and extensive use of Excel.
Technical Assistant
Telus International
1 2014 - 1 2016
- Provided technical guidance and support to team members.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
Account Services Representative and VoIP
Goto
10.2020 - 04.2024
- Make a follow-up with the consumer who was planning to cancel so that I can offer a better deal.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted in training new Account Services Representatives, sharing best practices and helping them acclimate to their roles quickly.
- As a tech agent, I must instruct customers on how to set up their Yealink and Polycom devices, gain access to the web interface, configure the phone tree, fax machines, e-fax, call flow, Sip Trunks, verify the IP, establish remote sessions, and much more. Knowing how to utilize Splunk and VoIPmont.
Sales Agent
Royal Caribbean
01.2021 - 01.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Credit and Collections Team
Capgemini
01.2019 - 01.2021
- My experience for credit services and collection agent was taking payments, send invoices or equotes, order status, ACH payments, payment inquiries, send proof of payments(POD), Tax Exempt, Third-Party accounts, create credits, account suspension, cash applications, etc.
Customer Service and Technical Support
Alorica
01.2016 - 01.2019
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
Education
High School -
Lehnsen Las Americas
01.2001 - 05.2011
Elementary and middle school - undefined
Lehnsen Las Americas
01.1997 - 05.2001
Systems Engineering
University Mariano Galvez De Guatemala
05.2022 -
Yellow Belt - undefined
Six Sigma
01.2019 - undefined
Skills
Microsoft Office Knowledge
Time Management
Multitasking
Customer Service
Communication Skills
Conflict Resolution
Leadership
Honored
Responsible
Trustworthy
Respectful
Punctual
Timeline
Accounts Payable
Omni Interactions
09.2023 - Current
Systems Engineering
University Mariano Galvez De Guatemala
05.2022 -
Sales Agent
Royal Caribbean
01.2021 - 01.2022
Account Services Representative and VoIP
Goto
10.2020 - 04.2024
Credit and Collections Team
Capgemini
01.2019 - 01.2021
Yellow Belt - undefined
Six Sigma
01.2019 - undefined
Customer Service and Technical Support
Alorica
01.2016 - 01.2019
High School -
Lehnsen Las Americas
01.2001 - 05.2011
Elementary and middle school - undefined
Lehnsen Las Americas
01.1997 - 05.2001
Technical Assistant
Telus International
1 2014 - 1 2016
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