Carlos Enrique Najera Aceituno
Santa Catarina Pinula
Summary
Develop myself in the best way, putting my knowledge into practice in what is necessary in a way in which I can achieve personal and work satisfaction.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Accounts Payable
Omni Interactions
2023.09 - Current
- Prepared vendor invoices and processed incoming payments.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Coding and extensive use of Excel.
Customer Service and Technical Support
Telus International
1 2014 - 1 2016
- 1 year in Customer Service 1 year in Technical Support
Account Services Representative
Goto
2020.10 - 2024.04
- Make a follow-up with the consumer who was planning to cancel so that I can offer a better deal.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted in training new Account Services Representatives, sharing best practices and helping them acclimate to their roles quickly.
Sales Agent
Royal Caribbean
2021.01 - 2022.01
Credit and Collections Team
Capgemini
2019.01 - 2021.01
- My experience for credit services and collection agent was taking payments, send invoices or equotes, order status, ACH payments, payment inquiries, send proof of payments(POD), Tax Exempt, Third-Party accounts, create credits, account suspension, cash applications, etc.
Customer Service and Technical Support
Alorica
2016.01 - 2019.01
- 1 year Customer Service 2 years Technical Support
Education
High School -
Lehnsen Las Americas
2001.01 - 2011.05
Elementary and middle school - undefined
Lehnsen Las Americas
1997.01 - 2001.05
System Engineering - undefined
University Mariano Galvez de Guatemala
2022.01 -
Yellow Belt - undefined
Six Sigma
2019.01 -
Skills
Microsoft Office Knowledge
Time Management
Multitasking
Customer Service
Communication Skills
Conflict Resolution
Leadership
Honored
Responsible
Trustworthy
Respectful
Punctual
Last Name
Najera Aceituno
Personal Information
Date of Birth: 03/14/94
Timeline
Accounts Payable
Omni Interactions
2023.09 - Current
System Engineering - undefined
University Mariano Galvez de Guatemala
2022.01 -
Sales Agent
Royal Caribbean
2021.01 - 2022.01
Account Services Representative
Goto
2020.10 - 2024.04
Credit and Collections Team
Capgemini
2019.01 - 2021.01
Yellow Belt - undefined
Six Sigma
2019.01 -
Customer Service and Technical Support
Alorica
2016.01 - 2019.01
High School -
Lehnsen Las Americas
2001.01 - 2011.05
Elementary and middle school - undefined
Lehnsen Las Americas
1997.01 - 2001.05
Customer Service and Technical Support
Telus International
1 2014 - 1 2016