CRM ODOO
CARLOS ORTIZ
Gerente Comercial
Ciudad de Guatemala,Guatemala
Summary
Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 16-year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Accomplished Sales Manager offering 16 years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Gerente Comercial
Electronida Medica
09.2019 - Current
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Collaborated with product development teams to ensure quality standards were met consistently across all product lines.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined inventory management processes to optimize supply chain efficiency while minimizing costs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
- Expanded client base 72% by setting up in-person meetings in guatemala, el salvador y honduras and telephoning marketing decision-makers and agencies.
- Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
Jefe De Ventas
Promedix
12.2017 - 01.2018
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Gerente De Ventas
EPA
07.2015 - 11.2017
- Established and cultivated solid business relationships with new or existing customers.
- Organized promotional events and interacted with community to increase sales volume.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Jefe De Ventas
Blue Medical
10.2008 - 12.2013
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
Education
Ventas - Ventas
ENAE
Guatemala 05.2001 -
Diplomado Equipo De Imagenologia - Radiologia
Hologic
Estados Unidos 05.2001 -
MBA - Finanzas
Universidad San Carlos Guatemala
Guatemala City, Guatemala 05.2001 -
Ingeniero Industrial - Ingenieria
Universidad San Carlos
Guatemala 05.2001 -
Skills
- Territory Management
- Effective Communication
- Team Collaboration
- Customer Billing
- Customer Complaint Resolution
- Business development and planning
- Problem-solving aptitude
- New Business Development
- Goal Setting and Achievement
- Strategic account development
- Analytical Thinking
- Competitive Analysis
- Adaptability
Software
EXCEL
EPR
Timeline
Gerente Comercial
Electronida Medica
09.2019 - Current
Jefe De Ventas
Promedix
12.2017 - 01.2018
Gerente De Ventas
EPA
07.2015 - 11.2017
Jefe De Ventas
Blue Medical
10.2008 - 12.2013
Ventas - Ventas
ENAE
05.2001 -
Diplomado Equipo De Imagenologia - Radiologia
Hologic
05.2001 -
MBA - Finanzas
Universidad San Carlos Guatemala
05.2001 -
Ingeniero Industrial - Ingenieria
Universidad San Carlos
05.2001 -
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