Computer skills and java developer
Brayan David Temal Charuc
Customer Service And Team Lead Specialist
Guatemala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative First Progress
ACT Guatemala
10.2020 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Sales Representative T-mobile
Alorica Guatemala
09.2018 - 10.2020
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Customer Care Representative
Atento Guatemala
10.2017 - 09.2018
- Managed high call volume with exceptional professionalism and efficiency.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
English Diploma - Diploma With High Intermidiate English Level
Instituto Guatemalteco Americano
Guatemala 05.2001 -
High School Diploma -
Liceo Preuniversitario
Guatemala 05.2001 -
Skills
Paperwork Processing
Product Knowledge
Data Collection
Complaint resolution
Problem-solving abilities
Building rapport
Call center experience
Escalation management
Product and service solutions
Microsoft Excel
Technical Support
Software
Timeline
Customer Service Representative First Progress
ACT Guatemala
10.2020 - Current
Customer Sales Representative T-mobile
Alorica Guatemala
09.2018 - 10.2020
Customer Care Representative
Atento Guatemala
10.2017 - 09.2018
English Diploma - Diploma With High Intermidiate English Level
Instituto Guatemalteco Americano
05.2001 -
High School Diploma -
Liceo Preuniversitario
05.2001 -