Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Javier González Pérez

Brandon Javier González Pérez

Expert In Business Administration
Guatemala

Summary

Driven professional with a strong background in customer service and call management. Excelling in active listening and data entry, I significantly enhanced mortgage loan approval rates. Skilled in complaint resolution, I consistently improved customer satisfaction, leveraging product knowledge to meet and exceed operational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative Operations II

Transactel S.A.
02.2021 - Current
  • Responsible for verifying information provided by applicants to their lenders in order to help them get approval on mortgage loans.

Restaurant Waiter

PAUTA, S.A.
10.2015 - 01.2016
  • Answered customers' questions, recommended items, and recorded order information.

Education

Profesorado En Enseñanza Media En Idioma Inglés - English-as-a-Second-Language Education

Universidad De San Carlos De Guatemala
Ciudad Universitaria 11ª Avenida, Zona 12
05.2001 -

Business Administration -

Liceo De Computación “Siglo 21 No. 3”
13 Calle 9-60, Cdad. De Guatemala
05.2001 -

Skills

    Customer Service

    Active Listening

    Product Knowledge

    Call Management

    Data Entry

    Complaint resolution

Timeline

Customer Service Representative Operations II

Transactel S.A.
02.2021 - Current

Restaurant Waiter

PAUTA, S.A.
10.2015 - 01.2016

Profesorado En Enseñanza Media En Idioma Inglés - English-as-a-Second-Language Education

Universidad De San Carlos De Guatemala
05.2001 -

Business Administration -

Liceo De Computación “Siglo 21 No. 3”
05.2001 -

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