Brandon Estuardo Carrillo Molina
Sales
Quetzaltenango,QZ
Summary
Goal-oriented manager with distinguished experience in Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sales Operations Manager
Assyst Capital S.A
01.2023 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
Freight & Auto Transport Broker
Elite Auto Shipping
12.2021 - 12.2022
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
Customer Service Representative
Atento Guatemala
07.2020 - 11.2021
Telemarketing Executive
Asistecnica De Centroamérica
12.2017 - 06.2020
- Improved customer retention rates by offering personalized solutions based on their unique needs.
Customer Service Agent, - Sales/Retention Agent
Telus International S.A
10.2015 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
High School Diploma -
Colegio Liceo Privado Mixto Minerva
Huehuetenango, Huehuetenango 05.2001 -
Básico -
Colegio CANEM
Quetzaltenango, Quetzaltenango 05.2001 -
Intensive English Course - English
Academia Europea
Quetzaltenango, Quetzaltenango 05.2001 -
Skills
Ease of expression
Sales Leadership
Sales Training
Business Intelligence
Excellent customer service
Ease of learning
Teamwork and Collaboration
Customer Service
Problem-Solving
Multitasking
Active Listening
Timeline
Sales Operations Manager
Assyst Capital S.A
01.2023 - Current
Freight & Auto Transport Broker
Elite Auto Shipping
12.2021 - 12.2022
Customer Service Representative
Atento Guatemala
07.2020 - 11.2021
Telemarketing Executive
Asistecnica De Centroamérica
12.2017 - 06.2020
Customer Service Agent, - Sales/Retention Agent
Telus International S.A
10.2015 - 11.2017
High School Diploma -
Colegio Liceo Privado Mixto Minerva
05.2001 -
Básico -
Colegio CANEM
05.2001 -
Intensive English Course - English
Academia Europea
05.2001 -
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