Open To Work
Brandon Noriega
Quality Assurance Associate
Guatemala City
Summary
Dynamic Quality Assurance Associate with a proven track record at Conduent Business Services, excelling in quality improvements and customer service. Leveraged analytical thinking to enhance product quality and foster team collaboration, achieving significant operational efficiencies. Adept at problem-solving and committed to exceeding performance metrics while ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Quality Assurance Associate
Conduent Business Services
06.2024 - Current
- Supported audit preparation through research, analysis and presentation development.
- Helped with customer complaint investigations to improve quality and internal processes.
- Enhanced product quality by implementing thorough testing procedures and identifying areas for improvement.
- Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.
- Assisted with independent internal and external audits.
Customer Experience Associate
Conduent Business Services - UPS Premier
09.2022 - 06.2024
- Asked customers questions to determine, verify and solve common problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as attendance, quality scores, customers satisfaction surveys.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Delivered prompt service to prioritize customer needs.
Education
BBA - Applied Business Management
Ensign College
United States - Utah 05.2001 -
High School Diploma -
Colegio Montano Cortijo
Guatemala 05.2001 -
Skills
Problem-solving skills
Quality improvements
Customer service
Team leadership
Warehouse operations
Verbal and written communication
Team collaboration
English fluency
Analytical thinking
Quality assurance
Data analysis
Accomplishments
- Documented and resolved operational performance which led to satisfactory deliveries to the clients.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created performance and tracking reports for UPS Customers.
Work Preference
Job Search Status
Open to workSalary Range
Q10000/yr - Q27000/yrTimeline
Quality Assurance Associate
Conduent Business Services
06.2024 - Current
Customer Experience Associate
Conduent Business Services - UPS Premier
09.2022 - 06.2024
BBA - Applied Business Management
Ensign College
05.2001 -
High School Diploma -
Colegio Montano Cortijo
05.2001 -