Belider Ramirez Ramos
Agriculture
Huehuetenango ,GUATEMALA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
Work History
Retention Agent
Telus International
Quetzaltenango , GUATEMALA
04.2022 - 11.2022
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Identified changing customer needs and adapted service strategies to meet them.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Offered warranties to customers to increase percentage of retention.
Education
Student
Asbury High School
Albertville Alabama 09.2004 - 05.2011
High School Deploma - Student
Albertville High School
Albertville Alabama 08.2012 - 05.2015
General Education
Snead Community College
Boaz Alabama 08.2015 - 12.2015
Skills
Persuasion techniques
Customer Relations
Active Listening
Great Communication skills
Timeline
Retention Agent
Telus International
04.2022 - 11.2022
General Education
Snead Community College
08.2015 - 12.2015
High School Deploma - Student
Albertville High School
08.2012 - 05.2015
Student
Asbury High School
09.2004 - 05.2011