A goal-oriented business administrator with a passion for metrics and data-driven results. Strong sales background and understanding of customer needs and behavior. Eager to join a team to explore new market possibilities, uncover opportunities, and establish strong and profitable partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Hi, I’m
Axel Roberto Alburez Monzón
Business Administrator
Summary
Overview
8
years of professional experience
6
years of post-secondary education
2
Languages
Work History
Allied GlobalGuatemala City, Guatemala
Risk Compliance Analyst / Scripter
10.2021 - Current
Job overview
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables.
- Documented scripts for records and further modifications required
Allied GlobalGuatemala City, Guatemala
Workforce Real Time Analyst
03.2020 - 10.2021
Job overview
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
- Optimized schedules, forecasts and other tools to present to management.
- Prepared and maintained reports, dashboards and monthly packages.
Allied GlobalGuatemala City, Guatemala
Telemarketing Sales Representative
08.2018 - 02.2020
Job overview
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Built relationships with customers using strong persuasion and active listening skills.
- Developed extensive knowledge of products and services to better assist customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Implemented upselling techniques to increase revenue and move product.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
CapgeminiGuatemala City, Guatemala
Accounts Receivable Specialist
05.2015 - 06.2018
Job overview
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly or bi-weekly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated monthly accounts receivable reports to submit developments for management review.
- Developed and maintained positive relationships with clients to maximize collections.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Matched purchase orders with invoices and recorded necessary information.
Education
National Business SchoolGuatemala City
Pharmaceutical Marketing Specialist from Marketing
08.2021 - 12.2021
University Overview
- Received international certificate of Pharmaceutical Marketing
Universidad PanamericanaGuatemala City
BBA from Business Administration
02.2013 - 10.2018
University Overview
Skills
Trend Analysis
undefinedTimeline
Risk Compliance Analyst / Scripter
Allied Global
10.2021 - Current
National Business School
Pharmaceutical Marketing Specialist from Marketing
08.2021 - 12.2021
Workforce Real Time Analyst
Allied Global
03.2020 - 10.2021
Telemarketing Sales Representative
Allied Global
08.2018 - 02.2020
Accounts Receivable Specialist
Capgemini
05.2015 - 06.2018
Universidad Panamericana
BBA from Business Administration
02.2013 - 10.2018
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