Arnold Daniel Ortega
Administrador De Empresas Con Énfasis En Mercadeo Y Ventas
Quetzaltenango
Summary
Experienced supervisor skilled in leading and guiding team members to successfully complete projects within specified timelines. Proficient in assigning tasks, training employees, and implementing company procedures to ensure smooth operations. Possesses exceptional communication and listening skills, enabling effective collaboration with colleagues and stakeholders. Demonstrates strong leadership abilities and a clear vision, inspiring teams to strive for excellence and achieve organizational goals.
Overview
21
21
years of professional experience
14
14
years of post-secondary education
Work History
Supervisor Mayoreo (Coodistribuidores)
Ninoshka S.A.
01.2019 - Current
- In charge of advising, growing, and profitability of the brands in the distributors of the Western and Southwestern area, training and support of the sales forces, promoting the products of the brands, accompanying the route as needed, in charge of the credit portfolio with each distributor, inventory control in the different warehouses, creation of contests, incentives.
- Dinámicas como apoyo al Shell out y Shell in de las diferentes marcas en cada sede de los distribuidores.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Supervisor de Ventas Detalle
Bimbo de Centroamérica S.A.
04.2009 - 10.2018
- I started at the company as a retail salesperson in 2009. Over the course of 6 years, I worked in different routes in the Quetzaltenango, San Marcos, and Totonicapan areas. Due to my effort, dedication, good attitude, and good results in those routes, I was given the opportunity to grow in the company and obtain the title of Retail Sales Supervisor. I worked in that position for almost 4 years, achieving significant results such as route organization and restructuring, a pleasant work environment, sales growth, and return control. I also improved the sales center and its infrastructure.
- Decrease in expenses in the distribution of product from the Factory to the Sales Center (internal transportation).
- Improvement in the quality of life of the employees was achieved by making improvements in the route settlement process, so that they could leave earlier and enjoy time with their families, without neglecting the company's results.
- Proper management of inventory in each vehicle and in the C.V Warehouse.
- Maintain the profitability of the business and take care of its austerity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed a diverse team, promoting an inclusive work environment that leveraged individual strengths.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered a culture of continuous improvement, encouraging the team to suggest and implement process enhancements.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Streamlined inventory management processes, leading to a more organized and efficient stock handling system.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Segundo Asistente de Gerencia
Restaurantes Comida Rápida McDonald's
08.2003 - 03.2008
- Tareas realizadas: Empecé como Colaborador aprendiendo todas las áreas del Restaurante, desde Cajero, área de Cocina, etc.
- At the end of a year and a half, I was given the opportunity to grow in the same
- I was able to obtain the position of Management Assistant by learning how to manage a shift with staff in charge, control stock of dry and perishable products, achieve appropriate yields, handle orders, manage staff payroll, create a conducive work environment, and develop the staff under my supervision.
- Handled confidential and sensitive information with discretion and tact.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
Education
Maestría en Mercadeo y Ventas - Mercadeo Y Ventas
Universidad Galileo
Quetgo, Guatemala 01.2023 - Current
Licenciatura en Administración de Empresas con énfasis en Mercadeo Y Ventas - Administracion De Empresas
Universidad Galileo
Quetgo, Guatemala 01.2019 - 05.2022
Bachillerato en Computación con orientación en Admón. De Empresas - undefined
Colegio Mixto San Jose
Quetgo, Guatemala 01.2004 - 05.2005
Educación Básica - undefined
Instituto Nacional Experimental Gabriel Arriola Porres (INEGAP)
Quetgo, Guatemala 01.2000 - 05.2002
Educación Primaria - undefined
Escuela para Varones Esteban Figueroa
Quetgo, Guatemala 01.1994 - 05.1999
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Inventory Control
Employee Motivation
Complex Problem-Solving
Goal-Oriented
Data Analytics
Staff Development
Dpi
2546350320901
Personal Information
- Age: 37
- Driving License: Tipo B
- Marital Status: Casado
References
- REFERENCIAS LABORALES
Edwin Toledo, Bimbo de Centro América S.A., Gerente Divisional area Occidente, Tel. 42208965 Fernando Rivas, Bimbo de Centroamérica S.A., Gerente Divisional area Noroccidente, Tel. 41408469/59677632
Mario Mérida, Gerente Divisional Ciudad Capital, Bimbo de Centroamérica S.A, Tel. 47403737
Karina Racancoj, McDonald's Guatemala, Gerente de Restaurante, Tel. 47689130
- REFERENCAS PERSONALES
Edmer García, Bimbo Quetzaltenango, Supervisor de Ventas Detalle, Tel. 50197988
Alberto Alvarado, Supervisor Detalle Bimbo Quetzaltenango, Tel. 31966745
Daniel Martinez, Supervisor Mayoreo Ninoshka S.A. Occidente, Tel. 42037419
Cesar Tax, Papa, Taller de enderezado y pintura, Tel. 53142407
Claudia Cabrera, Esposa, ama de casa, Tel. 58403149
Timeline
Maestría en Mercadeo y Ventas - Mercadeo Y Ventas
Universidad Galileo
01.2023 - Current
Supervisor Mayoreo (Coodistribuidores)
Ninoshka S.A.
01.2019 - Current
Licenciatura en Administración de Empresas con énfasis en Mercadeo Y Ventas - Administracion De Empresas
Universidad Galileo
01.2019 - 05.2022
Supervisor de Ventas Detalle
Bimbo de Centroamérica S.A.
04.2009 - 10.2018
Bachillerato en Computación con orientación en Admón. De Empresas - undefined
Colegio Mixto San Jose
01.2004 - 05.2005
Segundo Asistente de Gerencia
Restaurantes Comida Rápida McDonald's
08.2003 - 03.2008
Educación Básica - undefined
Instituto Nacional Experimental Gabriel Arriola Porres (INEGAP)
01.2000 - 05.2002
Educación Primaria - undefined
Escuela para Varones Esteban Figueroa
01.1994 - 05.1999
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