Armando Alexander Hernandez Berganza

Proven track record in customer service and problem resolution, demonstrated at companies like Alorica. Skilled in data interpretation and assertiveness, I consistently exceeded performance metrics, achieving high customer satisfaction ratings. My approach transforms high-stress situations into positive outcomes, fostering loyalty and repeat business through empathetic and efficient dispute resolution. Knowledgeable -customer service representative with proven track record in resolving complex issues effectively and efficiently. Adept at identifying root causes and implementing strategic solutions that enhance operational workflows and customer satisfaction. Demonstrated strong analytical skills and effective communication in high-pressure environments. Knowledgeable [Desired Position] with proven track record in resolving complex issues effectively and efficiently. Adept at identifying root causes and implementing strategic solutions that enhance operational workflows and customer satisfaction. Demonstrated strong analytical skills and effective communication in high-pressure environments.