Summary
Overview
Work History
Education
Skills
References
Timeline
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Anibal Diego Fabricio Arana De Leon

Anibal Diego Fabricio Arana De Leon

Criminologist
Ciudad de Guatemala

Summary

I am a person focused on my duties and obligations, I like to learn new things and use new programs to better develop, learn the most of what they teach me, good leader and team collaborator, honest feedback helps me a lot in improving my skills with communication and learning.

Overview

5
5
years of professional experience
1
1
Language

Work History

Customer Support Specialist

Guatemala Intouch CX Square Ecomerce
05.2024 - 08.2025
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Customer Service Representative

Telus International Payoneer
01.2022 - 12.2023
  • Structuring collections and finance.
  • U.S. regulated payment platform to leverage revenue and business.
  • Issuance of MasterCard prepaid cards to be used globally.

Technical Support Engineer

Guatemala Teleperformance COX
02.2023 - 04.2024
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Patched software and installed new versions to eliminate security problems and protect data.

24/7 Customer Service

Walmart Vaccine Support and Walmart.com
02.2021 - 01.2022
  • U.S. Vaccination Period by Walmart schedule
  • Recording of reschedule data in case of missed appointments
  • Review of purchases and items by Walmart.com

Education

High School Diploma -

Tecnologico Mixto Industrial Andre Ampere
San Lucas Sacatepequez, Guatemala
05.2001 -

No Degree - Criminology

Universidad Mariano Galvez
Antigua Guatemala, Guatemala
05.2001 -

Skills

Internet Surfing

Sales Proficiency

Communication

Teamwork

Fast Learner

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References

Pamela, Toledo, Team Leader, Tel: 38482230, Guatemala


Ana Alfaro, Sales assistance Tel: 47542327 Guatemala


Gabriela Nij, Support representative Tel: 48625451 Guatemala 

Timeline

Customer Support Specialist

Guatemala Intouch CX Square Ecomerce
05.2024 - 08.2025

Technical Support Engineer

Guatemala Teleperformance COX
02.2023 - 04.2024

Customer Service Representative

Telus International Payoneer
01.2022 - 12.2023

24/7 Customer Service

Walmart Vaccine Support and Walmart.com
02.2021 - 01.2022

High School Diploma -

Tecnologico Mixto Industrial Andre Ampere
05.2001 -

No Degree - Criminology

Universidad Mariano Galvez
05.2001 -

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Anibal Diego Fabricio Arana De LeonCriminologist