Andres Alejandro
Guatemala
Summary
Versatile skill set in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of post-secondary education
2
2
Languages
Work History
Artificial Intelligence Trainer
DataAnnotation
- Trained ai and large-language models by correcting model responses according to complex guidelines
- Conducted research to thoroughly fact-check model responses
- Demonstrated the ability to analyze texts and images for cultural sensitivity, appropriateness, accuracy and other company standards
Manager
Rentokil Initial
- Managed and motivated a cohort employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Tour Guide
Simoon Rental & Tours
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Customer Service
Telus International
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Agent
O3
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
Education
Bachelor's Degree - Computer Science
Getsemani
01.2013 - 01.2016
Business Administration - undefined
Rafael Landivar
01.2017 - 01.2019
Skills
Effective customer service
Problem-solving
Decision-making
Computer skills
Flexible and adaptable
Verbal communication
Timeline
Business Administration - undefined
Rafael Landivar
01.2017 - 01.2019
Bachelor's Degree - Computer Science
Getsemani
01.2013 - 01.2016
Artificial Intelligence Trainer
DataAnnotation
Manager
Rentokil Initial
Tour Guide
Simoon Rental & Tours
Customer Service
Telus International
Sales Agent
O3
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