Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
A lifelong enthusiast of literature, consistently seeking opportunities for learning,
Timeline
Generic

Ana Sofia Flores Morales Sofie

Psychology Student
Guatemala

Summary

Professional representative skilled in client relations, negotiation, and conflict resolution. Demonstrates strong focus on team collaboration and achieving results. Adaptable and reliable with excellent communication and problem-solving skills. Proven track record in delivering exceptional service and meeting client needs effectively.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Agent Representative

HCL Guatemala, S.A. (Pearson Accommodations)
Guatemala, Guatemala
04.2024 - Current
  • Working to implement reasonable accommodations to ensure equal opportunities.
  • Provided exceptional support to clients during the onboarding process, fostering strong relationships.

Sales Representative

24.7
Guatemala, Departamento De Guatemala
03.2023 - 03.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service for Lenovo.

Sales and Customer Service Representative

Conduent
Guatemala, Departamento De Guatemala
09.2021 - 07.2022
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations for Royal Caribbean cruises.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Fraud Agent

Genpact - City Bank
Guatemala, Departamento De Guatemala
10.2019 - 07.2020
  • Reduced fraud cases by implementing effective detection strategies and monitoring systems.
  • Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.

Education

High School Diploma -

Colegio El Rosario
Guatemala City
01.2019 - 11.2025

Bachelor's Degree Program in Psychology - Psychology

Universidad DaVinci
Guatemala City, Guatemala
01.2025 - Current

Skills

Client relationship building

Effective time management

Goal-oriented mindset

Additional Information

  • A lifelong enthusiast of literature, consistently seeking opportunities for learning and personal growth through reading.
  • Finds creative fulfillment in the practice of drawing, exploring various techniques and subjects.
  • Enjoys the focused and detail-oriented nature of fine arts activities, including intricate coloring.

Software

Microsoft excel

Interests

A lifelong enthusiast of literature, consistently seeking opportunities for learning and personal growth through reading Finds creative fulfillment in the practice of drawing, exploring various techniques and subjects Enjoys the focused and detail-oriented nature of fine arts activities, including intricate coloring

A lifelong enthusiast of literature, consistently seeking opportunities for learning,

Beyond my formal qualifications and professional experience, I am a lifelong enthusiast of literature. This passion has cultivated in me a strong analytical mind, a keen eye for detail, and the ability to synthesize complex information

Timeline

Bachelor's Degree Program in Psychology - Psychology

Universidad DaVinci
01.2025 - Current

Agent Representative

HCL Guatemala, S.A. (Pearson Accommodations)
04.2024 - Current

Sales Representative

24.7
03.2023 - 03.2024

Sales and Customer Service Representative

Conduent
09.2021 - 07.2022

Fraud Agent

Genpact - City Bank
10.2019 - 07.2020

High School Diploma -

Colegio El Rosario
01.2019 - 11.2025

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Ana Sofia Flores Morales SofiePsychology Student