Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
ADDITIONAL INFORMATION
Timeline
Awards
Generic

ANA ORTEGA

Guatemala

Summary

Experienced Informatics and Systems Engineer turned Senior Business Analyst with over 5 years of experience in data-driven decision-making, client implementations, stakeholder management, and process optimization in the healthcare industry. Proven track record of improving operational efficiency, mentoring teams, and driving data-driven solutions. Bilingual in English and Spanish.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Business Analyst II

MedRisk
Guatemala City, Departamento de Guatemala
11.2023 - Current
  • Led a team of 7 in the implementation and optimization of Electronic Data Interchange (EDI) workflows for healthcare clients, ensuring reliable data exchange and industry compliance.
  • Collaborated with cross-functional teams to streamline standard and custom workflows.
  • Trained and mentored four junior team members in both custom and standard workflows.
  • Acted as primary point of contact for internal and external stakeholders, managing complex EDI cases and ensuring successful client onboarding.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

Business Analyst II

Conduent
Guatemala City, Departamento de Guatemala
11.2019 - 11.2023
  • Designed, maintained, and monitored EDI workflows in the healthcare industry for over 40 clients, including the creation of workflow diagrams and comprehensive documentation to ensure clarity and compliance.
  • Conducted User Acceptance Testing (UAT) to verify business requirements were met and identify areas for improvement.

Technical Programmer Analyst I

BANTRAB
Guatemala City, Departamento de Guatemala
11.2019 - 11.2023
  • Supported and modernized the online banking platform, benefiting over 38,000 clients by reducing the need for in-branch visits.
  • Integrated new service providers to the agency platform, automating payments for over 10,000 clients.

QA Software Analyst

Conduent
09.2018 - 11.2019
  • Tested SCAN UI, an automation tool for digitizing workers’ compensation claim documents, ensuring accurate data extraction and processing.
  • Trained and mentored two junior colleagues in QA methodologies and workflow optimization.

Education

Bachelor of Science - Informatic And System Engineering

Rafael Landivar University
Guatemala
09-2019

Skills

  • Agile methodologies
  • Business process improvement
  • HIPPA Compliance
  • Business Analysis
  • Client Implementation
  • Stakeholder Management
  • Team Management
  • SQL
  • TFS
  • QA Testing
  • Technical Documentation
  • Healthcare IT
  • Software development lifecycle
  • Data analysis expertise
  • Workflow Analysis
  • SQL and databases

Accomplishments

  • Client Implementation: Led a successful client migration requiring reverse engineering, securing the largest contract in the Casualty Claims Solutions business at MedRisk.
  • Revenue Growth: Designed and maintained EDI systems with 15 interfaces serving over 58 clients.

Certification

  • Business Analysis Professional Effectiveness Competencies – Skillsoft
  • Business Analysis Documentation and Criteria – Skillsoft
  • Six Sigma Yellow Belt – Coursera
  • AWS Certified Cloud Practitioner – AWS

ADDITIONAL INFORMATION

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Senior Business Analyst II

MedRisk
11.2023 - Current

Business Analyst II

Conduent
11.2019 - 11.2023

Technical Programmer Analyst I

BANTRAB
11.2019 - 11.2023

QA Software Analyst

Conduent
09.2018 - 11.2019

Bachelor of Science - Informatic And System Engineering

Rafael Landivar University

Awards

Product Rockstar (2024) at Conduent

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