Ana Meza
Senior Compliance Analyst
Guatemala,Guatemala
Summary
Dynamic compliance professional with extensive experience at PayPal Data Services, excelling in strategic problem analysis and effective leadership. Proven track record in enhancing team collaboration and executing thorough background investigations, resulting in improved case resolutions and proactive crime prevention measures. Recognized for driving efficiency and fostering a results-oriented environment.
Overview
13
13
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Compliance, SAR Senior Investigator
PayPal Data Services
05.2022 - Current
- Participated in ongoing professional development opportunities related to the field of investigation keeping up-to-date on current trendstechniques.
- Planned and supervised surveillance operations.
- Conducted thorough suspect interrogations, leading to successful identification of criminal activities.
- Prepared work schedules and assigned cases to individual investigators.
- Developed comprehensive reports that effectively communicated investigation findings to stakeholders and decision makers.
- Led training sessions for junior investigators on best practices in evidence collection, surveillance techniques, and interview strategies.
- Streamlined case management for improved efficiency and faster resolution of cases.
- Trained team members in investigative techniques and policies.
- Analyzed complex data sets to identify patterns and trends in criminal behavior, contributing to proactive crime prevention measures.
- Collaborated with law enforcement agencies to facilitate joint investigations and share crucial information.
Compliance, BRM Senior Investigator
PayPal Data Services
07.2021 - 05.2022
- Assessing the quality of case completion and preparing reports to management or coaching plans, as required.
- Ensure investigators are making high-quality decisions by reviewing cases, and providing coaching and constructive feedback.
- March 2022 – awarded Leadership Ambassador.
- Coordinated multi-agency task forces to tackle large-scale investigations requiring cross-jurisdictional collaboration.
- Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
- Maintained detailed records on all investigations conducted, ensuring accuracy and adherence to legal requirements.
- Evaluated existing investigative protocols for areas of improvement and implemented necessary changes accordingly.
Compliance, BRM Investigator
PayPal Data Services
08.2020 - 07.2021
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Maintain a professional tone.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
TXU Retention & Fraud Investigation Supervisor
TXU Energy
04.2012 - 07.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developing, guiding, and overseeing a team of Credit & Collections, and Fraud Investigation representatives.
- Held an active role in the interview, hiring, and training process for new hire agents, including traveling to the U.S. to help develop and implement training material, and initiate new projects.
- Managing all customer retention activities.
- Taking initiatives in customer satisfaction via process improvement plans, efficient reporting, and flow of information.
Education
Master of Bussines Psychology - Business
ESI School of Management
Guatemala City, Guatemala 05.2001 -
BBA - Business
ESI School of Management
Guatemala City, Guatemala 05.2001 -
Skills
Efficient document organization
Certification
Positive Organizations
Timeline
Positive Organizations
06-2024
Harvard ManageMentor
10-2023
Compliance, SAR Senior Investigator
PayPal Data Services
05.2022 - Current
Compliance, BRM Senior Investigator
PayPal Data Services
07.2021 - 05.2022
Compliance, BRM Investigator
PayPal Data Services
08.2020 - 07.2021
TXU Retention & Fraud Investigation Supervisor
TXU Energy
04.2012 - 07.2020
Master of Bussines Psychology - Business
ESI School of Management
05.2001 -
BBA - Business
ESI School of Management
05.2001 -
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