Ana Argueta
Billingual Call Center Agent
Guatemala
Summary
Dynamic Call Center Representative with a proven track record at Syncronetix, excelling in customer relationship management and call control. Achieved significant reductions in call handling time while enhancing customer satisfaction through empathetic communication. Skilled in payment processing and adept at resolving complex issues, fostering trust and loyalty among clients.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Syncronetix
12.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Call Center Representative
Telus International
10.2022 - 11.2023
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Colegio Benedictino De Guatemala
10-2018
Some College (No Degree) - Psicología Clinica
Universidad Galileo
Skills
Customer relationship management
Call control
Customer communications
Customer support
Payment processing
Answering questions
Timeline
Call Center Representative
Syncronetix
12.2024 - Current
Call Center Representative
Telus International
10.2022 - 11.2023
Some College (No Degree) - Psicología Clinica
Universidad Galileo
High School Diploma -
Colegio Benedictino De Guatemala
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