Summary
Overview
Work History
Education
Skills
Timeline
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Ana Argueta

Ana Argueta

Billingual Call Center Agent
Guatemala

Summary

Dynamic Call Center Representative with a proven track record at Syncronetix, excelling in customer relationship management and call control. Achieved significant reductions in call handling time while enhancing customer satisfaction through empathetic communication. Skilled in payment processing and adept at resolving complex issues, fostering trust and loyalty among clients.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Syncronetix
12.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Call Center Representative

Telus International
10.2022 - 11.2023
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

High School Diploma -

Colegio Benedictino De Guatemala
10-2018

Some College (No Degree) - Psicología Clinica

Universidad Galileo

Skills

Customer relationship management

Call control

Customer communications

Customer support

Payment processing

Answering questions

Timeline

Call Center Representative

Syncronetix
12.2024 - Current

Call Center Representative

Telus International
10.2022 - 11.2023

Some College (No Degree) - Psicología Clinica

Universidad Galileo

High School Diploma -

Colegio Benedictino De Guatemala

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Ana ArguetaBillingual Call Center Agent