Alvaro Lopez
Guatemala
Summary
Dynamic leader with a proven track record at Conduent Services de Guatemala S.A, excelling in complex problem-solving and leadership. Years of experience in logistics and healthcare.
Overview
10
10
years of professional experience
Work History
Humana Healthcare Advocate
Everise Guatemala Limitada
09.2023 - 02.2025
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
- Facilitated seamless transitions between care settings by coordinating necessary resources and support services.
- Mediated conflicts between patients and medical staff, fostering a collaborative environment focused on positive outcomes.
- Streamlined communication between patients and providers, ensuring timely access to essential health services.
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
Logistics Coordinator
Blue Comet Logistics
04.2023 - 07.2023
- Negotiated contracts with freight carriers to lower transportation costs, without compromising service quality.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
UPS Customer Service Supervisor
Conduent Business Services De Guatemala S.A
02.2020 - 02.2023
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
UPS Customer Service Coach
Conduent Services de Guatemala S.A
08.2016 - 02.2020
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
UPS Customer Service Representative
Conduent Services de Guatemala S.A
08.2015 - 08.2016
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Carthage High School
Carthage, Missouri United States 05.2011
Skills
- Training and Development
- Complex Problem-Solving
- Staff Discipline
- Performance Motivation
- Processes and Procedures
- Supervising Employees
- Resolving Complaint
- Logistics Management
- Healthcare Advocacy
- Salesforce
- TPX
- CRM
Additional Information
Work References
Previous Manager: Ana L. Bautista
Phone Number: 4041-0967
Previous Supervisor: Carlos Diaz
Phone Number: 4799-9686
Personal References
Sister: Nathaly Juarez
Phone Number: 5990-9236
Brother: Pablo Juarez
Phone Number: 5699-2909
Languages
Spanish
Native language
Englsih
Proficient
C2
Timeline
Humana Healthcare Advocate
Everise Guatemala Limitada
09.2023 - 02.2025
Logistics Coordinator
Blue Comet Logistics
04.2023 - 07.2023
UPS Customer Service Supervisor
Conduent Business Services De Guatemala S.A
02.2020 - 02.2023
UPS Customer Service Coach
Conduent Services de Guatemala S.A
08.2016 - 02.2020
UPS Customer Service Representative
Conduent Services de Guatemala S.A
08.2015 - 08.2016
High School Diploma -
Carthage High School
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