Allan Garcia

Currently working for Alpine at Telus International Guatemala. Take calls for customer service in spanish for Spain EMEA. I have successfully completed iOS T1 training, MSS T1 training, Mac T1 training for Spanish. Worked for around 10 months in Spanish and then moved to UK queue completing a transition training from Spanish to English and worked for this region for about 1 year, now I moved to Spanish and currently in training for T2 iOS and T2 MSS skills.

Able to handle all different type of customers always making sure to deliver best possible experience to customers calling for help and showing willingness to help at all times representing Alpine in a positive way.

Use to work taking calls in a bank account for customers in the US in english and spanish delivering customer service for questions related to bills, accounts, financial advises, submitting requests, etc.