Alexander Castaneda Cisneros
Guatemala
Summary
my name is Alexander Castaneda Cisneros and I have experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Collections Agent
World Connection
01.2024 - Current
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Responded to customer inquiries and provided detailed account information.
- Quantified debtor balances to avoid late payments and bad credit.
- take payments
Collection Agent
Nearsol
11.2018 - 11.2023
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Analyzed customer financial records to determine appropriate payment plan.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Atento
01.2016 - 03.2018
- Responded to customer requests for products, services,
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Consortium
Guatemala 05.2001 -
Timeline
Collections Agent
World Connection
01.2024 - Current
Collection Agent
Nearsol
11.2018 - 11.2023
Customer Service Representative
Atento
01.2016 - 03.2018
High School Diploma -
Consortium
05.2001 -
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