Alejandro José Rosal Galindo
ciudad de Guatemala,Guatemala City
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Learning Services Specialist
Telus International
06.2022 - Current
- Developed effective training materials, enabling efficient onboarding of new learning services team members.
- Enhanced the effectiveness of learning materials by regularly reviewing and updating content.
- Collaborated with various stakeholders including faculty, staff, and administration to foster a supportive academic community for learners.
- Implemented data-driven instructional techniques to adapt course material based on student performance metrics.
- Mentored junior team members, offering guidance on best practices for teaching methods and approaches to learner engagement strategies.
- Contributed to departmental growth by participating in recruitment activities and promoting learning services offerings.
- Improved student retention by developing and implementing engaging learning strategies.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Developed lesson plans, instructional materials and written practice tests for new hired classes and recurrent training courses.
Customer service representative
247.ai
01.2018 - Current
- Servicio al cliente del área de pedidos por medio de página web
Technical Support Representative
Telus International
10.2021 - 06.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
IT Support
24-7 Intouch
06.2019 - 02.2020
- Worked, check and repair different Hardware component to verify that all work equipment are in perfect conditions.
- Being in charge of monitoring different software depending of the account needs and verifying that all work in a proper way.
- Be ready for any type of inconvenience related to software and hardware needs for different programs.
Customer Service Representative
24-7 Intouch
09.2018 - 01.2019
- Find the correct resolution for people that is currently having issues with online Orders.
- Help customer to place online order for groceries.
Education
Information And Computer Systems
Universidad Galileo
Guatemala City, Guatemala 05.2001 -
Colegio Bilingüe Maruval
Guatemala City, Guatemala 05.2001 -
Elementary -
Colegio Bilingüe Maruval
High School Diploma -
Colegio De Aprendizaje Bilingüe (CAB)
05.2001 -
Skills
Learning Management Systems
Virtual Classroom
Multitasking
Employee Relations
Self Motivation
Time management abilities
Critical Thinking
Leadership Development
Effective Communication
Team Collaboration
Active Listening
Training facilitation
Public Speaking
Timeline
Learning Services Specialist
Telus International
06.2022 - Current
Technical Support Representative
Telus International
10.2021 - 06.2022
IT Support
24-7 Intouch
06.2019 - 02.2020
Customer Service Representative
24-7 Intouch
09.2018 - 01.2019
Customer service representative
247.ai
01.2018 - Current
Information And Computer Systems
Universidad Galileo
05.2001 -
Colegio Bilingüe Maruval
05.2001 -
High School Diploma -
Colegio De Aprendizaje Bilingüe (CAB)
05.2001 -
Elementary -
Colegio Bilingüe Maruval
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Manvitha KManvitha K
TECHNICAL SUPPORT SPECIALIST at Telus InternationalTECHNICAL SUPPORT SPECIALIST at Telus International