ALEJANDRO DUBON
Solutions Architect | Tech Support Specialist | Customer Success
Guatemala City
Summary
With 3 years of experience in SaaS tech support, solutions architecture, and workflow design in monday.com and integrating with no-code/low-code apps like Zapier and Make.com, skilled in optimizing technology processes for a diversity of business models. Proficient knowledge of most monday.com products Work Management, WorkForms, Sales CRM, Dev, and Service Product) and GraphQL API use. Eager to deliver innovative solutions and enhance operational efficiency in tech support. Also, with over 9 years of experience in client support and sales roles, oriented to customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Solutions Architect /Implementation Consultant
CarbonWeb
08.2025 - Current
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients using variety of monday.com solutions (Work Management, CRM, Service, Dev).
- Lead client in platform adoption and migration.
- Conducted research to evaluate systems design and process efficiency.
- Worked closely with sales team presenting demos and planning sales engineering strategies with prospects.
- More recently focused on showcasing AI products (monday Vibe, Sidekick, Workflow, AI Agents), and how business can benefit from them.
Technical Support Engineer
monday.com - Telus Digital
05.2023 - 08.2025
- Managed and resolved over 70 workflow implementation and tech support issues monthly, with a client satisfaction average of 89% measured by DSAT methodology.
- Monday.com Sales CRM SME (Subject Matter Expert), designated to support the local team with monday.com Sales CRM escalation cases.
- Wrote bi-weekly newsletter about Sales CRM new tools, known issues/limitations, and bugs.
- Responsible for prioritizing the top 10% of Enterprise clients who paid for Premium Support and providing real-time assistance.
- Trained new hire members on ticket management processes to accomplish the SLA target on a three-month learning curve.
Sales Specialist
Conduent
03.2022 - 05.2023
- Provided executive sales experience for the aviation and cruise industry.
- Responsible for prospecting and closing new clients, consistently exceeding quarterly sales targets.
- Provided customer support for a travel platform.
- Act as a trainer assistant for new hire waves.
Education
Business Intelligence - Carrer Path - Technology And Business Implementation
Codecademy
Guatemala City, Guatemala07-2025
Bachelor of Technology And Business Administration -
Galileo University
Guatemala City, Guatemala01-2018
Skills
Makecom
Zapier
Webhook connection
Integrations support
Slack
Zendesk
Jira
Twilio
SalesForce
HTTP
API testing
Python
JavaScript
HTML
CSS
JSON
Shell
Timeline
Solutions Architect /Implementation Consultant
CarbonWeb
08.2025 - Current
Technical Support Engineer
monday.com - Telus Digital
05.2023 - 08.2025
Sales Specialist
Conduent
03.2022 - 05.2023
Business Intelligence - Carrer Path - Technology And Business Implementation
Codecademy
Bachelor of Technology And Business Administration -
Galileo University
Training
- Monday.com admin associate, monday.com academy, This course teaches how to structure workspaces, manage user permissions, and safeguard data.
- Monday.com Workflows specialist, monday.com academy, This course teaches how to master the art of building, scaling, and optimizing monday.com workflows.
- Monday.com Apps Specialist, monday.com academy, This course covers deep knowledge of GraphQL API use and requirements and sources to create a monday.com APP and publish it in the marketplace.
- Business Intelligence skill path, CodeCademy, This course covers effective data management for reporting with Microsoft Excel and SQL as well as Business Intelligence theory.
- Generative AI / Prompt Engineering, CodeCademy, Focusing on understanding Generative AI and LLM. Effective Prompt creation and verification techniques.