Alejandra Morales
Business Development | Senior Key Account Manager
Guatemala City,GU
Summary
Skilled Business Development leader offering 9+ years of experience in leading operations and enhancing revenue. Dedicated to continuous improvement and achieving market-leading results, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding performance.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Regional Manager
Uber Greenlight
01.2023 - 03.2024
- Manage Central America (Guatemala, El Salvador, Honduras, Costa Rica and Panama) customer support centers.
- Document customer support processes and procedures ot reduce customer support errors and improve earners experience.
- Created, prepared, and delivered reports to various departments.
- Stakeholder management across the region.
- Managed a team of country managers and their representatives (50+), consistently achieving top-level performance targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with product development teams to share customer feedback and insights that drove improvements.
- Launch Uber ni new cities and territories across the region.
Country Manager
Uber Greenlight
07.2019 - 12.2022
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Coordinated with other departments to provide seamless support and communication across all channels.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Services Manager
Sapiens Development
03.2016 - 06.2018
- Oversaw new business development in United States to generate sales leads, negotiate client pricing and forecast revenue.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Managed senior-level personnel working in marketing and sales capacities.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
Key Account Manager
Sapiens Development
07.2014 - 03.2016
- Secured high-value accounts in the United States through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
- Served customers with knowledgeable, friendly support at every stage of the projects.
- Increased client retention by developing and implementing customized account management strategies.
- Contributed to team objectives in fast-paced environment. Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory (U.S.)
Account Manager
Slidebean
03.2013 - 12.2013
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Project Manager
Rojo Architecture
05.2013 - 03.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and initiated projects, managed costs, and monitored performance.
Education
Bachelor's Degree - International Affairs And Trade
Universidad Latina De Costa Rica
San Jose, Costa Rica 05.2001 -
Technical Degree - Software Engineer
Universidad CENFOTEC
San Jose, Costa Rica 05.2001 -
Skills
Strategic Planning
undefinedCertification
SME Business
Timeline
Regional Manager
Uber Greenlight
01.2023 - 03.2024
Country Manager
Uber Greenlight
07.2019 - 12.2022
SME Business
11-2016
Services Manager
Sapiens Development
03.2016 - 06.2018
Key Account Manager
Sapiens Development
07.2014 - 03.2016
Project Manager
Rojo Architecture
05.2013 - 03.2014
Account Manager
Slidebean
03.2013 - 12.2013
Bachelor's Degree - International Affairs And Trade
Universidad Latina De Costa Rica
05.2001 -
Technical Degree - Software Engineer
Universidad CENFOTEC
05.2001 -
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