Alejandra Morales
Business Development | Senior Key Account Manager
Guatemala City,GU
Summary
Skilled Business Development leader offering 9+ years of experience in leading operations and enhancing revenue. Dedicated to continuous improvement and achieving market-leading results, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding performance.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Regional Manager
Uber Greenlight
Guatemala City
01.2023 - 03.2024
- Manage Central America (Guatemala, El Salvador, Honduras, Costa Rica and Panama) customer support centers.
- Document customer support processes and procedures ot reduce customer support errors and improve earners experience.
- Created, prepared, and delivered reports to various departments.
- Stakeholder management across the region.
- Managed a team of country managers and their representatives (50+), consistently achieving top-level performance targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with product development teams to share customer feedback and insights that drove improvements.
- Launch Uber ni new cities and territories across the region.
Country Manager
Uber Greenlight
Guatemala City, Guatemala
07.2019 - 12.2022
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Coordinated with other departments to provide seamless support and communication across all channels.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Services Manager
Sapiens Development
San Jose, Costa Rica
03.2016 - 06.2018
- Oversaw new business development in United States to generate sales leads, negotiate client pricing and forecast revenue.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Managed senior-level personnel working in marketing and sales capacities.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
Key Account Manager
Sapiens Development
San Jose, Costa Rica
07.2014 - 03.2016
- Secured high-value accounts in the United States through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Conducted regular account reviews to identify areas for improvement or potential risks, taking corrective action as needed.
- Served customers with knowledgeable, friendly support at every stage of the projects.
- Increased client retention by developing and implementing customized account management strategies.
- Contributed to team objectives in fast-paced environment. Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory (U.S.)
Account Manager
Slidebean
San Jose, Costa Rica
03.2013 - 12.2013
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Project Manager
Rojo Architecture
San Jose, Costa Rica
05.2013 - 03.2014
- Met project deadlines without sacrificing build quality or workplace safety.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and initiated projects, managed costs, and monitored performance.
Education
Bachelor's Degree - International Affairs And Trade
Universidad Latina De Costa Rica
San Jose, Costa Rica 05.2001 -
Technical Degree - Software Engineer
Universidad CENFOTEC
San Jose, Costa Rica 05.2001 -
Skills
Strategic Planning
Operations Improvements
Customer Service
Decision-Making
Strategic Planning
Certification
SME Business
Timeline
Regional Manager
Uber Greenlight
01.2023 - 03.2024
Country Manager
Uber Greenlight
07.2019 - 12.2022
SME Business
11-2016
Services Manager
Sapiens Development
03.2016 - 06.2018
Key Account Manager
Sapiens Development
07.2014 - 03.2016
Project Manager
Rojo Architecture
05.2013 - 03.2014
Account Manager
Slidebean
03.2013 - 12.2013
Bachelor's Degree - International Affairs And Trade
Universidad Latina De Costa Rica
05.2001 -
Technical Degree - Software Engineer
Universidad CENFOTEC
05.2001 -