Alejandra De León
International Affairs And Sworn Translation
Guatemala City,Guatemala
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative /Customer Retention Agent
24/7 Customer BPO
02.2012 - 03.2014
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sponsorship Relations Coordinator
Children International Guatemala Diner
03.2014 - Current
- Bilingual Assistant, translation of documents and simultaneous and consecutive interpretation.
- Goals and expectations monitoring.
- Department´s budget management.
- Support in design, development, planning and implementation of communications with sponsors.
- Teamwork to coordinate and plan sponsorship products along with development programs in annual work plan.
- Interim management of the department for 4 months in 2022.
- Support in planning and interpretation of donors visits in 2022 and 2024 overseeing aspects of concept development through execution.
- Improved internal communication processes for better team collaboration and efficiency.
Education
Translation and Interpretation career -
Escuela Superior de Interpretes y Traductores
01.2022 -
International Affairs - undefined
Universidad de San Carlos de Guatemala
01.2012 - 05.2018
Skills
Customer Service
Product Knowledge
Problem-solving abilities
Critical Thinking
Microsoft Excel
Computer Proficiency
Scheduling
Follow-up skills
Microsoft Outlook
Team Development
Microsoft PowerPoint
Laboral experience
Sponsorship Relations coordinator, Coordination, Translation and simultaneous and consecutive interpretation, Goals and expectations monitoring, support in the design, development, planning and implementation of communications with sponsors along with development programs, Interim management of the department for 4 months in 2022, Logistics of inauguration event in 2022, Children International Guatemala Diner, 2014, to date
Additional information
Customer service experience with credit card information and retention of clients., I consider myself a person with good ethics, self-aware and conscious of national reality, organized, and responsible., Currently looking for a new laboral experience.
Other Information
Microsoft office package, calendar management, Office 365 tools, advanced, advanced
Languages
English
Professional Working
Music, reading, movies, hiking.
Listening to music and TV were the two things that helped me learn English on my own when I was younger. I also love reading, and hiking is one of the physical activities I truly enjoy the most.
Timeline
Translation and Interpretation career -
Escuela Superior de Interpretes y Traductores
01.2022 -
Sponsorship Relations Coordinator
Children International Guatemala Diner
03.2014 - Current
Customer Service Representative /Customer Retention Agent
24/7 Customer BPO
02.2012 - 03.2014
International Affairs - undefined
Universidad de San Carlos de Guatemala
01.2012 - 05.2018
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