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Jennifer Alejandra Cornejo Xiquin
Legal Translator And Grapich Design Student
Guatemala City,GU
Summary
I'm a versatile professional with a positive attitude, quick thinking, and artistic flair. With experience spanning various industries, thrive in dynamic environments that value creativity and innovation. Excel at embracing new challenges, delivering precise results, and driving continuous improvement. Eager to contribute as many skills and artistic sensibility to any team, bring creativity, versatility, and a commitment to excellence. Skilled in organization and multitasking, completely ready to take on new responsibilities and tasks, ensuring they're executed to the best of any ability.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Support Representative
CDK Global
05.2023 - Current
- Proficient in providing technical support for software, including troubleshooting errors in backend data storage, ensuring data integrity, and resolving any issues that may arise.
- Experienced in providing assistance over the phone for multiple third-party applications used in conjunction with software, including TruVideo, CDK Service, eSignature, Mobile Desktop, and others, ensuring seamless integration and optimal performance.
- Effective communicator, capable of providing clear and concise assistance over the phone to address user inquiries, troubleshoot issues, and guide users through problem-solving steps, fostering positive user experiences and satisfaction.
- Ability to quickly adapt to new software updates, features, and third-party integrations, staying abreast of technological advancements and best practices to provide up-to-date support and maintain high levels of user satisfaction.
Customer Service Agent
Eaze
01.2021 - 02.2022
- Proficient in tracking orders for clients and providing timely support in the event of any discrepancies or issues, ensuring a smooth and satisfactory transaction process.
- Acted as the primary point of contact between delivery drivers and clients, effectively facilitating communication and resolving any issues or concerns that arose during the delivery process.
- Skilled in coordinating logistics and communication between clients, delivery drivers, and other stakeholders to ensure efficient order fulfillment and resolution of any issues that may arise.
Customer Service Agent
Telus International
11.2018 - 11.2020
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Demonstrated ability to effectively promote and encourage clients to invest in new plans, cellphones, and contract updates, maximizing revenue opportunities.
- Skilled in effectively communicating with dealer agents over the phone to address any issues related to client contracts, technical support, or cellphone plans, fostering positive relationships and resolving queries promptly.
Education
Student - Legal Translation
Universidad De San Carlos De Guatemala
Guatemala City, Guatemala 05.2001 -
Student - Graphic Design
Universidad De San Carlos De Guatemala
Guatemala City, Guatemala 05.2001 -
High School Diploma -
Instituto Guatemalteco Americano IGA
Guatemala City, Guatemala 05.2001 -
Skills
Teamwork and Collaboration
Attention to Detail
Analytical Skills
Excellent Communication
Creative Issue Resolution
Adaptability
Problem-Solving
Multitasking
Service support
Technical Troubleshooting
Effective Communication
Active Listening
Online Chat Support
Software
Microsoft Excel
Zendesk
SalesForce
Timeline
Technical Support Representative
CDK Global
05.2023 - Current
Customer Service Agent
Eaze
01.2021 - 02.2022
Customer Service Agent
Telus International
11.2018 - 11.2020
Student - Legal Translation
Universidad De San Carlos De Guatemala
05.2001 -
Student - Graphic Design
Universidad De San Carlos De Guatemala
05.2001 -
High School Diploma -
Instituto Guatemalteco Americano IGA
05.2001 -
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