Alba Galindo
Guatemala
Summary
Knowledgeable and dedicated customer service professional with extensive experience in systems engineering industry. Solid team player with outgoing, positive demeanor and proven skills.. Motivated to maintain and learn for work satisfaction and contribute to company success.
Overview
1
1
year of professional experience
Work History
Customer Success Advocate
IntouchCX
07.2022 - Current
- Identified, documented and took ownership of customers' issues and saw problems through to resolution.
- Engaged with customers over messaging, asked questions and offered solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Proxy Voting Specialist
Cygnus Pacific
03.2022 - 06.2022
- Communicated and escalated with peers and principles.
- Measured and improved processes to meet organization goals.
- Offered the company goals so customer's can have the option to vote.
Education
Pensum Closure - Systems Engineer
Universidad Mariano Gálvez De Guatemala
10.2022
High School Diploma -
Colegio Ciencias Comerciales El Progreso
10.2016
Courses And Trainings - Advanced Excel And Word
INTECAP
09.2016
Courses And Trainings - Adobe Photoshop
INTECAP
09.2016
Courses And Trainings - Adobe Flash
INTECAP
09.2016
Skills
- Managing Multiple Tasks
- Install Hardware
- Information Technology
- Hardware and Software Configuration
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Success Advocate
IntouchCX
07.2022 - Current
Proxy Voting Specialist
Cygnus Pacific
03.2022 - 06.2022
Pensum Closure - Systems Engineer
Universidad Mariano Gálvez De Guatemala
High School Diploma -
Colegio Ciencias Comerciales El Progreso
Courses And Trainings - Advanced Excel And Word
INTECAP
Courses And Trainings - Adobe Photoshop
INTECAP
Courses And Trainings - Adobe Flash
INTECAP
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