Adriana Hernandez
Psychologist
Guatemala
Summary
Dynamic HR Manager with a proven track record, excelling in workplace relationship management and HR policy development. Expert in enhancing employee performance and streamlining compensation processes, fostering a collaborative culture that boosts engagement. Adept at talent acquisition, ensuring alignment with organizational goals while maintaining high employee satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
HR Manager
Power Quality Systems
03.2024 - Current
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events and incentive programs.
Sales and Customer Service Agent
Mobility
12.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
HR and Corporate Social Responsibility Manager
Power Quality Systems
01.2022 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw the creation and implementation of the organization's social responsibility objectives.
- Designed and developed strategies to support the company´s CSR goals.
- Ensured the organization’s processes and practices were ethical both socially and environmentally.
- Organized donation events and programs.
Salary Analyst
Instituto Nacional De Electrificación (INDE)
01.2021 - 12.2021
- Recommended successful approaches to help resolve complaints with salaries and classifications.
- Managed complex compensation projects from inception through execution, achieving successful results within tight deadlines.
- Streamlined payroll processes for increased efficiency and accuracy in salary calculations and adjustments.
- Assisted with administration of bonuses and cash incentives.
Recruitment Specialist
Instituto Nacional De Electrificación (INDE)
01.2020 - 12.2020
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
Model and Photography
Freelancer
01.2015 - 12.2018
- Built a strong professional network by attending industry events, leading to increased job opportunities.
- Assisted photographers in selecting images for final edits, ensuring the highest quality results were chosen.
- Showcased exceptional attention to detail when following specific instructions from photographers regarding posing techniques or expressions required for each shoot.
- Demonstrated professionalism during shoots by arriving punctually and prepared for all scheduled appointments.
Education
Psychologist -
Universidad Rafael Landívar
Guatemala 05.2001 -
Skills
Workplace Relationship Management
HR Policy Development
Performance Enhancement Strategies
Employee Onboarding
Employee Benefits Coordination
Talent Acquisition Strategies
Program Development
Compensation Management
Timeline
HR Manager
Power Quality Systems
03.2024 - Current
Sales and Customer Service Agent
Mobility
12.2022 - 12.2023
HR and Corporate Social Responsibility Manager
Power Quality Systems
01.2022 - 11.2022
Salary Analyst
Instituto Nacional De Electrificación (INDE)
01.2021 - 12.2021
Recruitment Specialist
Instituto Nacional De Electrificación (INDE)
01.2020 - 12.2020
Model and Photography
Freelancer
01.2015 - 12.2018
Psychologist -
Universidad Rafael Landívar
05.2001 -
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