Abner Diaz
High School Diploma And Computer Since Diploma
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Operations Supervisor
Alorica Guatemala
Guatemala
12.2012 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
Education
Associate of Science - Bachelor of Science
Colegio Sevilvaj
Flores Peten 02.2000 - 12.2002
Skills
Customer Relations
undefinedmusic producer
Study a music production certification at the Da Vinci University in Guatemala, which I am still studying to be able to obtain a degree in music production and sound
Timeline
Operations Supervisor
Alorica Guatemala
12.2012 - Current
Associate of Science - Bachelor of Science
Colegio Sevilvaj
02.2000 - 12.2002
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