Microsoft Office: Excel, Word and Powerment
Farid Nasser
Bachelor Of Business Administration
Guatemala,Florida
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position in Customer Service environment. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Special Service Customer Service
Conduent
Guatemala, Guatemala
2021.01 - Current
- Managed customer services call
- Identified issues, analyzed information and provided solutions to problems.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Alorica
Guatemala, Guatemala
2020.06 - 2021.01
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Financial Supervisor
Academia Multicultural S.A.
Guatemala, Guatemala
2018.10 - 2020.05
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
- Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Sales Executive
Discogua
Guatemala, Guatemala
2017.07 - 2018.10
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Financial Advisor
Art Of Living Foundation
Guatemala, Guatemala
2016.03 - 2017.06
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Delivered strategy advisement and corporate financing to clients.
- Boosted sales by 33% and exceeded sales target by employing consultative sales tactics and superior customer care.
Education
BBA - Administration
ESI School of Management
Guatemala 2014.01 - 2018.10
High School Diploma -
El Puente
Guatemala 2005.01 - 2009.10
Skills
Superior customer service
Strategic planning
Staff Management
Business planning
Coaching and mentoring
Proficient in Excel
Software
Timeline
Special Service Customer Service
Conduent
2021.01 - Current
Customer Service Representative
Alorica
2020.06 - 2021.01
Financial Supervisor
Academia Multicultural S.A.
2018.10 - 2020.05
Sales Executive
Discogua
2017.07 - 2018.10
Financial Advisor
Art Of Living Foundation
2016.03 - 2017.06
BBA - Administration
ESI School of Management
2014.01 - 2018.10
High School Diploma -
El Puente
2005.01 - 2009.10