Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Lemus Valencia

Human Resources Manager
Guatemala,Guatemala

Summary

Over 14 years of experience in Human Resources, leading teams, programs and processes related to people and culture, change management, talent adquisition, trainning, leadership and strategic planning. High drive for results, with the ability to create strong working relationships across all levels in the company, driving progress through influence and engagement that allows to create collaborative team environment.

Overview

14
14
years of professional experience
2
2
Languages

Work History

HR Regional Manager

Grupo AG
03.2024 - Current
  • Set the visión and define long – term strategy and processes that allow business continuity
  • Effective collaboration across areas to understand their needs
  • Budget management
  • Lead and develop iniciatives that ensure hight-trust workplace culture, stable turnover, high performance teams, health and safety practices
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Senior HR Business Partner

Grupo AG
03.2022 - 03.2024
  • Collaborated with business leaders to align HR objectives with strategic goals.
  • Managed sensitive employee relations issues, fostering a positive work environment for all staff members.
  • Facilitated conflict resolution among team members, resulting in improved working relationships.
  • Created succession plans, preparing the organization for future leadership needs.
  • Implemented performance management systems to drive accountability and goal achievement.
  • Reduced turnover rate by developing comprehensive talent retention programs.
  • Enhanced employee engagement by implementing innovative HR strategies and initiatives.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
  • Advised senior management on organizational development and change management initiatives.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.

People and Culture Specialist

Grupo AG
01.2018 - 03.2022
  • Lead Great Place to Work Certification (2019), obtaining a 82 score at C.A. and Caribbean in companies with more than 1,000 employees
  • Design and implementation of NPS methodology for customer service and Human Resources policies and processes
  • Lead cultural transformation initiatives and change management
  • Developed detailed project plans to track progress and ensure successful execution of change initiatives.
  • Facilitated smooth transitions between phases of complex projects, minimizing disruption to daily operations.

Human Resources Consultant

KPMG
02.2017 - 01.2018
  • Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.

Human Resources Coordinator

Seguros G&T
05.2015 - 02.2017
  • Collaborated with hiring managers to identify talent gaps and develop targeted recruitment strategies, ensuring a diverse and highly skilled workforce.
  • Implemented innovative sourcing techniques to attract passive candidates, increasing overall quality of applicants.
  • Streamlined the recruitment process by implementing an applicant tracking system, reducing time-to-fill for open positions.
  • Evaluated key performance metrics to measure success of cultural initiatives, adjusting strategies as necessary based on data-driven insights.
  • Collaborated with HR to create effective onboarding processes for new hires, ensuring a smooth transition into the company culture.
  • Conducted surveys to gauge employee satisfaction levels, identifying areas in need of improvement and initiating necessary changes.

Talent Adquisition Specialist

Grupo Onyx
06.2010 - 05.2015
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.

Education

Certified - HR Business Partner

Panamerican Business School
Guatemala
05.2001 -

Masters - Organizational Leadership

San Pablo University
Guatemala
05.2001 -

Bachelor of Arts - Industrial Psychology

Rafael Landivar University
Guatemala
05.2001 -

Skills

  • Business development and planning
  • Performance Management
  • Leadership Development
  • Workforce improvements
  • Results oriented

Timeline

HR Regional Manager

Grupo AG
03.2024 - Current

Senior HR Business Partner

Grupo AG
03.2022 - 03.2024

People and Culture Specialist

Grupo AG
01.2018 - 03.2022

Human Resources Consultant

KPMG
02.2017 - 01.2018

Human Resources Coordinator

Seguros G&T
05.2015 - 02.2017

Talent Adquisition Specialist

Grupo Onyx
06.2010 - 05.2015

Certified - HR Business Partner

Panamerican Business School
05.2001 -

Masters - Organizational Leadership

San Pablo University
05.2001 -

Bachelor of Arts - Industrial Psychology

Rafael Landivar University
05.2001 -

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Pamela Lemus ValenciaHuman Resources Manager